Warranty Claims Assessor with Turkish

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Angajator: Accenture
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 15.05.2019
    Remote work: On-site
    Scurta descriere a companiei

    Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
    In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

    Cerinte

    • Fluency in Turkish and English;
    • Proficient in relevant computer applications (internet Explorer, Outlook usage, Microsoft Office);
    • Verbal and written communication skills;
    • Listening skills;
    • Problem solving and analysis;
    • Customer service orientation.

    Responsabilitati

    • Warranty Claims Assessors support the dealers of our client (an automotive company) in day by day operations with specific applications;
    • Receive and assess warranty claims submitted electronically by the car dealers, according to defined procedures;
    • Receive and log in the ticketing system all e-mail/ web/ phone call and ensure proper documentation;
    • Research of required information using available resources, user guides and match complaints with known errors and problems;
    • Support for the end user in using application functionalities, identification of possible workaround;
    • Document verification and customer information in data the capture tool and when needed, transfer claim /ticket to the next level of support, for resolution;

    Alte informatii

    What do you receive in return?
    - Work alongside smart people like you within a culture of high performance with a strong sense of togetherness, a relaxed atmosphere and a sense that whatever the problem might be, that anything is possible;
    - Continuous learning and exposure to a disruptive business and new challenges;
    - Attractive benefits package including: coverage of public transportation, private medical services, private pension account, life insurance private account, gym subscription or medical services for a member of the family, meal vouchers for each working day, online, interactive library subscription;
    - Opportunity to practice your Turkish skills with native speakers;
    - Access to a global network of knowledge and resources;
    - Extensive training through a variety of methods – online, classroom;
    - You’ll benefit from our network of global communities and collaborative culture that will help you build technical and functional skills and capabilities. And because we serve more than 40 industries globally, you’ll have the opportunity to develop valuable industry-specific expertise;
    - You will be part of a leading-edge technology company and a Global and multicultural team

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