IT Operations Team Lead with German in Brasov

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Angajator: Accenture
  • Customer support - Client service
  • IT Hardware
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Brasov
  • Actualizat la: 31.05.2019
    Scurta descriere a companiei

    Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world!

    Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 449,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

    With over 3000 skilled professionals in Romania, Accenture provides top-quality services from Bucharest, Timisoara, Cluj Napoca, Targu Mures, Iasi and Brasov, for companies operating in a broad range of industries such as: banking and insurance, telecommunications, automotive, FMCG, energy and resources.

    We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.

    Our Romania headquarter office is located in Bucharest, in Westgate Office Park, and we deliver services to our clients from the following offices: Brasov, Cluj, Tg. Mures, Timisoara, Iasi.

    Find the latest news and information about our offices and get in touch with us on our Facebook Page - Accenture in Romania or on our website -


    Ideal candidate:

    -Typically, 3 to 5 years work experience with previous managerial experience
    -Demonstrated issue management/problem solving skills
    -Ability to implement new approaches, methods, alternatives, or solutions and identify potential impacts in their own as well as others area of responsibility
    -Strong organization skills, attention to detail and follow through to resolve any outstanding issues
    -Fluent in English.
    -Minimum B2 in German (medium- advanced)
    -Previous experience in business process area e.g. Customer Service/Service Desk preferably in an operations environment
    Availability to cover shifts – during interval 9:00 - 21:00


    Key responsibilities:

    Support infrastructure operations and/or manage delivery for IT production systems and services based on operational requirements and service agreements

    Provide team leadership and coaching

    -Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
    -Provide the team with a vision of the project objectives
    -Motivate and inspire team members
    -Coach and help develop team members; help resolve dysfunctional behavior
    -Facilitate problem solving and collaboration
    -Maintain healthy group dynamics
    -Encourage creativity, risk-taking, and constant improvement
    -Recognize and celebrate team and team member accomplishments and exceptional performance
    -Manage or support the team organization and delivery of 7x24x365 coverage
    Account/Client Management

    -Establish and maintain good relationships with clients so that the business can maximize the value of those relationships.
    -Provide excellent service to maintain a positive reputation for the business.
    -Resolve any customer complaints in a prompt and professional manner.
    Support infrastructure operations

    Operate IT production services according to management protocols and Service Level Agreements (SLAs) Support/lead the infrastructure Service Management lifecycle, ensuring client satisfaction and management of risk to services​

    -Focus the team on the tasks at hand or the internal and external customer requirements 
    -Coordinate team logistics 
    -Communicate team status, task accomplishment, and direction

    We offer:

    -Attractive benefits package including: coverage of public transportation, private medical services, private pension, life insurance, gym subscription or medical services for a member of the family, meal vouchers for each working day, interactive library subscription;
    -Access to a global network of knowledge and resources;
    -Extensive training through a variety of methods – online, classroom, etc;
    -Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries;
    -An experienced Career Counselor to guide you and check on your progress;
    -Interesting and challenging work for the world’s leading companies – our clients;
    -Professional growth opportunities that recognize individual contributions and performance;
    -A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life.