IT Operations Team Lead with German in Brasov

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

Ideal candidate:

-Typically, 3 to 5 years work experience with previous managerial experience
-Demonstrated issue management/problem solving skills
-Ability to implement new approaches, methods, alternatives, or solutions and identify potential impacts in their own as well as others area of responsibility
-Strong organization skills, attention to detail and follow through to resolve any outstanding issues
-Fluent in English.
-Minimum B2 in German (medium- advanced)
-Previous experience in business process area e.g. Customer Service/Service Desk preferably in an operations environment
Availability to cover shifts – during interval 9:00 - 21:00

Key responsibilities:


Support infrastructure operations and/or manage delivery for IT production systems and services based on operational requirements and service agreements

Provide team leadership and coaching

-Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
-Provide the team with a vision of the project objectives
-Motivate and inspire team members
-Coach and help develop team members; help resolve dysfunctional behavior
-Facilitate problem solving and collaboration
-Maintain healthy group dynamics
-Encourage creativity, risk-taking, and constant improvement
-Recognize and celebrate team and team member accomplishments and exceptional performance
-Manage or support the team organization and delivery of 7x24x365 coverage
 
 
Account/Client Management

-Establish and maintain good relationships with clients so that the business can maximize the value of those relationships.
-Provide excellent service to maintain a positive reputation for the business.
-Resolve any customer complaints in a prompt and professional manner.
 
Support infrastructure operations

Operate IT production services according to management protocols and Service Level Agreements (SLAs) Support/lead the infrastructure Service Management lifecycle, ensuring client satisfaction and management of risk to services​


-Focus the team on the tasks at hand or the internal and external customer requirements 
-Coordinate team logistics 
-Communicate team status, task accomplishment, and direction

We offer:

-Attractive benefits package including: coverage of public transportation, private medical services, private pension, life insurance, gym subscription or medical services for a member of the family, meal vouchers for each working day, interactive library subscription;
-Access to a global network of knowledge and resources;
-Extensive training through a variety of methods – online, classroom, etc;
-Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries;
-An experienced Career Counselor to guide you and check on your progress;
-Interesting and challenging work for the world’s leading companies – our clients;
-Professional growth opportunities that recognize individual contributions and performance;
-A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life.