Back Office Customer Support with French - Part Time

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Angajator: Schneider Electric
Domeniu:
  • Achizitii - Logistica - Aprovizionare
  • Customer support - Client service
  • Secretariat - Administrativ
  • Tip job: part-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 12.04.2019
    Remote work: On-site
    Scurta descriere a companiei

    Schneider Electric's purpose is to empower all to make the most of our energy and resources, bridging progress and sustainability for all. We call this Life Is On.

    Our mission is to be your digital partner for Sustainability and Efficiency.

    We drive digital transformation by integrating world-leading process and energy technologies, end-point to cloud connecting products, controls, software and services, across the entire lifecycle, enabling integrated company management, for homes, buildings, data centers, infrastructure and industries.

    We are the most local of global companies. We are advocates of open standards and partnership ecosystems that are passionate about our shared Meaningful Purpose, Inclusive and Empowered values.

    Recognized as the world’s most sustainable company in 2021 by Corporate Knights Global 100 Index

    Cerinte

    • Education: Associate’s Degree requested, Bachelor’s Degree preferred;
    • Fluent in English and French;
    • Previous experience in customer support and administration/order management is desirable;
    • Ability to multitask;
    • PC skills (Microsoft, Windows, ERPs);
    • Basic aptitude for learning technical concepts essential;
    • Excellent interpersonal, communications and time management skills;
    • Ability to work on own initiative, but also as part of a team;
    • Strong verbal and written communication skills are required;
    • Flexible and having the ability to learn quickly;
    • Previous CRM experience is an advantage.

    Responsabilitati

    • Provide first level general support pre-sales and post-sales, mail and electronic to customers and partners or assure a proper escalation to the first level technical support: price & availability, order entry, quotations support on on-line self-service tools, product return (RMA); order management, invoice, deliveries;
    • Responsible for answering e-mails, web based tickets and prioritizing customer’s support needs;
    • Order Management: enter, change, manage requests related to orders in cooperation with country representatives;
    • Provide support to the customers for commercial, technical and logistic returns product;
    • Provide support to the customers for solving the logistic and commercial complaints;
    • Complete documentation and follow up on all commitments and customer details;
    • Generate and send Customer Order Acknowledgement;
    • Escalate Order Issues;
    • Validates and calculates pricing using system tools;
    • Organizes and sets priority of their assigned order entry workload for efficient execution;
    • Provide support for proactive information communication and data gathering;
    • Ongoing proactive research and learning about new products, technologies and applications;
    • Participate in the interaction centre’s continuous improvement process;
    • Acts as back-up for the colleagues when they are not in the office and/or for the colleagues who offer support for different entities;
    • Follow-up on open customer queries in order to close the request in the shortest possible time;
    • Establish a strong and professional relationship with assigned customers while assisting the relevant sales team to increase revenue and market share;

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