Community Support Representative - Czech speaking

Employer: UBER
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • Abroad
  • Updated at: 23.03.2019
    Short company description

    Uber is a technology company. We make a smartphone app that provides users with an on-demand, private car service that takes them safely and smoothly to where they need to go, in dozens of countries and hundreds of cities around the world - at the push of a button.

    Requirements

    - Fluency in Czech
    - Good English (B1/B2)
    - A bachelor's degree or college experience preferred
    - Excellent reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues

    Responsibilities

    - Be a passionate advocate for riders and drivers while answering any questions that come your way
    - Deliver high-quality service across multiple support platforms (email, chat, phone)
    - Create loyalty among new users and get our early adopters to fall in love with Uber all over again
    - Triage issues and escalate them when necessary

    Other info

    At Uber, providing amazing support that establishes the trust for riders and driver partners-our community-is a core feature of our product experience. We invest in it and believe in providing the highest quality service executed in the most compelling, most efficient way. Community Support Representatives are all about helping and educating both riders and drivers.