IT Service Desk Analyst with German and English
Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.
Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)
Work experience in IT support positions would be a plus
Strong Windows OS and MS Office skills
Customer-oriented skills (ability to listen), sense of service, good interpersonal skills with internal and external customers
Analytical skills (ability to analyze and synthesize), team-player, manages time and workload effectively
Advanced knowledge of German language
IT / Technical University degree or student – would be a plus
• Respond to requests for technical assistance via phone or electronically
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Advise user on appropriate action
• Follow standard help desk procedures
• Administer help desk software
• Redirect problems to appropriate resource
• Track and route problems and requests and document resolutions in knowledge base
*All applicants will be saved in our internal databases. Only eligible candidates will be contacted. Thank you for your interest!