Credit & Collections Analyst

Professional represents for over 25 years, the most performing Romanian approach of complete human resources services on the market.

We define our approach and evolution through key-words like professionalism, dedication, promptitude, flexibility and ethics. We take pride of a reputation that obliges and challenges us to discover and develop new methods, designed to respond to our clients need.

Bachelor’s degree;
1 year experience in a similar role;
English (spoken and written) business level as a minimum; other language skills would be a plus (French, Portuguese, Spanish, Czech);
Experience in collection processes would be an advantage;
Experience in working with SAP & FSCM for financial processes and systems would be an advantage;
Computer skills including MS Office suite;
Availability for max 10-20% travel for work shadowing activities;
Ability to listen, communicate (written and verbal), excellent grammar, spelling and proof reading skills and follow-up effectively with all staffing levels and clients/customers.

Effective and timely delivery of Order to Cash services including: customer account overdue monitoring, dunning scheme application, customer and/or End Market contact;
Collect payment on assigned delinquent accounts by reviewing documentation, contacting customers by telephone and/or written correspondence and arranging repayment schedules to minimize loss to the organization;
Prepares and sends Accounts Receivable past due notices. Follows up as necessary with telephone calls and/or written communications. Logs all activity in individual customer worklist;
Support the activities in scope for migration to be moved into shared service, in line with the migration framework and plan;
Demonstrates deep understanding of business functions, with an ability to discern relevant business process risks;
Prepares reports and status of customer’s account to be used in the negotiation phase;
Analyzes reports and interprets data on the customer’s accounts to be used in the negotiation stages.