Disputes Management Officer with German
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Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.
Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)
- Good English and German (B2 level);
- Experience in Customer Service represents an advantage;
- Proficiency in computer skills;
- SAP knowledge is a plus;
- Analytical abilities are highly appreciated.
- Timely handling of incoming customer complaints and queries via e-mail and phone;
- Identifying the cause and validity of complaint, analyzing of overdue receivables;
- Preventing reoccurrence of complaints by cooperating with the Billing Team;
- Communicating internally between departments to ensure the correctness of invoices and customer satisfaction;
- Delivering a consistent and professional level of service and maintaining good customer relations;
- Reporting the results of work in the area of outstanding receivables;
- Achieving set revenue targets and call quality objectives.