Disputes Management Officer with German

Employer: SalesConsulting
Domain:
  • Accounting - Finance
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Brasov
  • nationwide
    Updated at: 23.03.2019
    Short company description

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Requirements

    - Good English and German (B2 level);
    - Experience in Customer Service represents an advantage;
    - Proficiency in computer skills;
    - SAP knowledge is a plus;
    - Analytical abilities are highly appreciated.

    Responsibilities

    - Timely handling of incoming customer complaints and queries via e-mail and phone;
    - Identifying the cause and validity of complaint, analyzing of overdue receivables;
    - Preventing reoccurrence of complaints by cooperating with the Billing Team;
    - Communicating internally between departments to ensure the correctness of invoices and customer satisfaction;
    - Delivering a consistent and professional level of service and maintaining good customer relations;
    - Reporting the results of work in the area of outstanding receivables;
    - Achieving set revenue targets and call quality objectives.