Incident Management Officer with Czech

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

Reasons to join us?
Working for one of the Top 3 Technology companies in the World as part of a Global Project covering multiple Geographies within EMEA.
Working in Accenture as a Global Multi-national company within Management Consulting, Technology and BPO.
Become proficient in using a large number of leading-edge Systems and Tool.
A chance to master a wide variety of complex processes in the Contracts Management and Incident
Management areas within the IT business. Gain knowledge of specific Support and Consultancy type of services/products.

What do you need to know?
- Fluency in Czech and English, both written & spoken;
- Proficient in relevant computer applications (internet Explorer, Outlook usage, Microsoft Office);
- Verbal and written communication skills;
- Active listening skills;
- Detail-oriented and analytical;
- Positive ‘can-do’ approach;
- Problem solving and analysis;
- Customer service orientation.

What will you do?
- Responds to the incidents / issues reported by customer predominantly through Voice Interaction and also through email, chat & remote support.
- Identifies, investigate and diagnose the issue and take necessary action to resolve or assign the issue to right assignment group.
- Follows the incident life cycle as defined by process: logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure

What do we offer?
- Attractive benefits package including: coverage of public transportation, private medical services, private pension, life insurance, gym subscription or medical services for a member of the family, meal vouchers for each working day, interactive library subscription;
- Access to a global network of knowledge and resources;
- Extensive training through a variety of methods – online, classroom;
- Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries;
- An experienced Career Counselor to guide you and check on your progress;
- Interesting and challenging work for the world’s leading companies – our clients;
- Professional growth opportunities that recognize individual contributions and performance;
- A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life;