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Angajator: Accenture
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
  • Actualizat la: 18.07.2019
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    Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world!

    Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 449,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

    With over 3000 skilled professionals in Romania, Accenture provides top-quality services from Bucharest, Timisoara, Cluj Napoca, Targu Mures, Iasi and Brasov, for companies operating in a broad range of industries such as: banking and insurance, telecommunications, automotive, FMCG, energy and resources.

    We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.

    Our Romania headquarter office is located in Bucharest, in Westgate Office Park, and we deliver services to our clients from the following offices: Brasov, Cluj, Tg. Mures, Timisoara, Iasi.

    Find the latest news and information about our offices and get in touch with us on our Facebook Page - Accenture in Romania or on our website -


    Reasons to join us?
    Working for one of the Top 3 Technology companies in the World as part of a Global Project covering multiple Geographies within EMEA.
    Working in Accenture as a Global Multi-national company within Management Consulting, Technology and BPO.
    Become proficient in using a large number of leading-edge Systems and Tool.
    A chance to master a wide variety of complex processes in the Contracts Management and Incident
    Management areas within the IT business. Gain knowledge of specific Support and Consultancy type of services/products.

    What do you need to know?
    - Fluency in Czech and English, both written & spoken;
    - Proficient in relevant computer applications (internet Explorer, Outlook usage, Microsoft Office);
    - Verbal and written communication skills;
    - Active listening skills;
    - Detail-oriented and analytical;
    - Positive ‘can-do’ approach;
    - Problem solving and analysis;
    - Customer service orientation.


    What will you do?
    Incident Management Officer role
    - Responds to the incidents / issues reported by customer predominantly through Voice Interaction and also through email, chat & remote support.
    - Identifies, investigate and diagnose the issue and take necessary action to resolve or assign the issue to right assignment group.
    - Follows the incident life cycle as defined by process: logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure

    Deal and Contract Set up Assistant role
    - Assisting client’s Delivery and Sales personnel in setting up the deal in our contract systems
    - Making sure the deal is set up, uploaded and submitted to pass the pre-validation criteria first time right
    - Work together with operations to make sure the deal flows thru the process in a timely manner, issues are solved, and on-holds are prevented
    - When contract received, facilitate the steps for customer signature
    - When signed, proceed with the required additional information and documentation so all is ready for agreement set up
    - Monitor deal set up in the systems (includes billing when Premier)
    - Participate in team meetings, discussions and other activities as required to support Service Center

    Alte informatii

    What do we offer?
    - Attractive benefits package including: coverage of public transportation, private medical services, private pension, life insurance, gym subscription or medical services for a member of the family, meal vouchers for each working day, interactive library subscription;
    - Access to a global network of knowledge and resources;
    - Extensive training through a variety of methods – online, classroom;
    - Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries;
    - An experienced Career Counselor to guide you and check on your progress;
    - Interesting and challenging work for the world’s leading companies – our clients;
    - Professional growth opportunities that recognize individual contributions and performance;
    - A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life;