Customer Experience Ambassador with Dutch&English

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Angajator: Telus
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
  • Actualizat la: 06.09.2019
    Scurta descriere a companiei

    TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first.



    -fluency in Dutch and English, with appropriate market language knowledge (minimum B2 level)

    -availability for a full-time position, in shifts covering 07:00 - 24:00, Monday - Sunday

    -strong writing and communication skills

    -ability to troubleshoot and solve problems creatively and efficiently

    -proven ability to be a positive contributor in a team environment

    -able to flourish in an ambiguous, high growth tech environment where change is constant

    -customer oriented: You have a passion for helping and empowering others

    -Technology enthusiast: comfortable working across platforms and devices



    -support all user communities to resolve their inbound inquiries quickly and efficiently

    -manage inbound email and in-app messages support through our CRM tool

    -guide users’ interactions with the platform in accordance with community guidelines

    -educate and build loyalty among new users

    -ability to multitask and effective in time management

    -analyze and improve complex workflows to operate more effectively

    -detect and suggest areas for improvement in all areas of your role

    -working collaboratively with peers globally to streamline processes

    -review and analyze documents submitted by platform users

    -ensure that documents meet client expectations for approval

    Alte informatii

    We offer:

    - Stable job - permanent labor contracts

    - Above average fixed salary, performance bonuses

    - Monthly meal tickets

    - Transportation vouchers for late shifts

    - International career - paid training and international career opportunities

    - Multilingual exposure - improve your spoken and written language skills

    - Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!

    - Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long

    - Private medical insurance coverage – we work with one of the best suppliers, Medlife Medical Center where you will benefit from a Professional Package

    - Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more