Training & Quality Specialist with Spanish and English

TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.

TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 250,000 citizens around the world and through its five TELUS International Community Boards that have provided $4.6 million in funding to grassroots charitable organizations since 2011. Learn more at: telusinternational.com.

We are seeking an awesome Training & Quality Specialist with Spanish and English to join our new team for our client. You will be working with a top-notch team at the forefront of creating amazing customer experiences for a technology organization innovating in the urban micro-mobility space.

Our client is a rapidly growing electric scooter-share company, dedicated to providing alternative, last-mile transportation options to people living in high traffic urban areas, with a company culture focused on inclusion and sustainability and a particular focus on entrepreneurial drive.


Your skills:

- Advanced level of Spanish and English
- Very good communication and listening skills
- Good computer literacy
- Attention to detail and accuracy

Your profile:

- Previous call center experience is a must
- Autonomy, tact and the ability to work directly with international clients
- Team spirit
- Customer focus and client-oriented approach
- Adaptability, initiative, high attention to detail and proactive attitude
- Aptitude for learning new things and bringing value to the team
- Capacity to keep calm in high-pressure situations

The role combines responsibilities related to training & quality:

- Delivering process trainings dedicated to TELUS International's client
- Prepare the next trainings and follow up on tests results
- Work on customized modules for the existing teams or work individually with team members

...and:

- Follow-up the quality of the work of agents, using the tools defined for the project (quality evaluations/analysis)
- Provide feedback to each agent regarding the quality of his/hers work, provide global feedback to the team
- Communicate to the team the new work procedures when necessary (by using the projects intranets and by organizing reunions with the team).
- Consolidate the quality reports and alert the Quality and Training Manager and the team management on any issue discovered
- Communicate with the client regarding the quality indicators

We offer:

- Stable job - permanent labor contracts
- Monthly meal tickets
- International career - paid training and international career opportunities
- Multilingual exposure - improve your spoken and written language skills
- Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
- Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
- Private medical insurance coverage – we work with one of the best suppliers, Medlife Medical Center where you will benefit from a Professional Package
- Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more

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