IBM Internship - Support Center Representative (German Speaker) - Brasov

IBM Client Innovation Center Central & Eastern Europe (CEE) was established in 2012 by joining several centers in Europe. The Delivery Center is part of a global network of 80 similar centers and uses the best IBM methods of work, global processes and techniques. The center has achieved CMMI Level 5 (Capability Maturity Model Integration) and its mission is to provide customers with software solution customized to their global business needs.

-Technical University studies: preferred are Information Systems, Computer Science or equivalent.
- English good level
- German fluent
- Understanding IT solutions and networking
- Operating systems: Windows, Apache-Servers, Application-Servers, Unix, Linux,
- Programming: understanding Java, SAP
- Communication skills
- Analytical and problem solving skills
-Time management and prioritization skills are needed, as well as communication skills;
- Pro-activeness and willing to bring innovation forward

Responsibilities :
- Training regarding IBM as a corporation and IBM Romania - departments & activities
- Soft skills training for certain abilities - communication, team work, planning& organizing, presentation skills
- A common session regarding hardware, software and services and workshops depending on the professional interest of the interns
- Project tasks in frame of a development project on which interns will need to work together and share information and knowledge with the team members.
- Providing technical support resolution feedback to clients and/or IBM client resolution teams, using business knowledge and procedures learned during the Knowledge Transfer period;
- Communicating action plans to the client or IBM representative, as appropriate;
- Contributing to department attainment of organizational objectives and high client satisfaction;

Responsibilities from project:
- Providing technical support resolution feedback to clients and/or IBM client resolution teams, using business knowledge and procedures learned during the Knowledge Transfer period;
- Using technical and negotiation skills in collaboration with other support operations/organizations to prioritize and ensure problem resolution;
- Communicating action plans to the client or IBM representative, as appropriate;
- Recommending and implementing new features or improvements for existing technical support tools, procedures, and processes;
- Contributing to department attainment of organizational objectives and high client satisfaction