Application Support Engineer

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Angajator: Societe Generale European Business Services (SG EBS)
  • Banci
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 13.06.2019

    Your Mission:

    As an Application Support Engineer in a very rich and dynamic environment, you will work closely with the developments team.You will be in charge of the functional and technical support of the production environments.


    Your Role in a Nutshell:


    Daily support tasks (90%):

    · Technical and functional support of the production;

    · Monitoring and request / Incident management;

    · Pick-up calls on a shared hotline;

    · Features explanations;

    · Knowledge transfer for new joiners and users;

    · Crisis management if needed;

    Release management (5%):

    · Study release impacts on production;

    · Install applicative packages coming from development team on pre-pre-production environment;

    · Install new version in production and ensure post deployment checks;

    Continuous improvement (5%):

    · Reach for a full automation of manual tasks, delivery process and monitoring


    A little about You:

    • Finance functional knowledge or technical background in sql/unix (1 at least);

    · At least 2-3 years experience in support;

    · Good knowledge on Unix, SQL and finance;

    • Good command of English, both written and spoken. French would be a plus.


    We also value:


    · Good analytical skills and ability to summarize key messages;

    · Good communication skills, adaptability and self control;

    · Client-driven approach & service oriented;

    · High autonomy and ability to work in a stressful environment, rigor, cooperation and team spirit.


    Besides a career what else we offer:


    • Competitive remuneration based on qualifications and seniority;
    • Yearly bonus per company policy;
    • Discounts for retailers;
    • Medical services and life insurance;
    • Private pension contribution;
    • A modern working environment: open, informal, fun atmosphere;
    • Continuous training and development programs;
    • Work from Home 1 day/week.