Application Support Engineer

Angajator: Societe Generale European Business Services (SG EBS)
Domeniu:
  • Banci
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 21.03.2019

    Your Mission:


    As an Application Support Engineer in a very rich and dynamic environment, you will work closely with the developments team.You will be in charge of the functional and technical support of the production environments.

     

    Your Role in a Nutshell:

     

    Daily support tasks (90%):

    · Technical and functional support of the production;

    · Monitoring and request / Incident management;

    · Pick-up calls on a shared hotline;

    · Features explanations;

    · Knowledge transfer for new joiners and users;

    · Crisis management if needed;

    Release management (5%):

    · Study release impacts on production;

    · Install applicative packages coming from development team on pre-pre-production environment;

    · Install new version in production and ensure post deployment checks;

    Continuous improvement (5%):

    · Reach for a full automation of manual tasks, delivery process and monitoring

     

    A little about You:

    
     
    • Finance functional knowledge or technical background in sql/unix (1 at least);

    · At least 2-3 years experience in support;

    · Good knowledge on Unix, SQL and finance;

    • Good command of English, both written and spoken. French would be a plus.

     

    We also value:

     

    · Good analytical skills and ability to summarize key messages;

    · Good communication skills, adaptability and self control;

    · Client-driven approach & service oriented;

    · High autonomy and ability to work in a stressful environment, rigor, cooperation and team spirit.

     

    Besides a career what else we offer:

     

    • Competitive remuneration based on qualifications and seniority;
    • Yearly bonus per company policy;
    • Discounts for retailers;
    • Medical services and life insurance;
    • Private pension contribution;
    • A modern working environment: open, informal, fun atmosphere;
    • Continuous training and development programs;
    • Work from Home 1 day/week.