Operation Advisor with English

Employer: One Hour Translation
Domain:
  • Customer Support - Client Service
  • Internet - eCommerce
  • Administrative Assistance
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 24.08.2019
    Short company description

    One Hour Translation provides high-quality professional human translation of over 75 languages and over 2500 language pairs. We are able to provide high-quality translations around the clock, any day, any time thanks to a community of over 15,000 Professional Translators from over 100 different countries.

    Requirements

    English fluency required (reading and speaking)
    Available to work in day and night 9h shifts, including weekends
    Ability to do basic mathematical calculations.
    Basic technological knowledge (Office, Internet etc.)
    Prioritizes and plans work activities
    Identifies and resolves problems in a timely manner

    Responsibilities

    Provide customer/translators operation guideline via email:

    Resolving product or service problems by clarifying the customer's/translator's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution.
    Provide accurate, valid and complete information by using the right methods/tools
    Follow communication procedures, guidelines, and policies
    Customer support experience - an advantage.
    Ability to multi-task, prioritize, and manage time effectively

    Other info

    We offer our employees a competitive salary (more than 600 euro) and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success:

    - Paid full training
    - Healthcare services through private medical subscription (Regina Maria)
    - Transportation
    - Attractive financial and benefits package:- Bonuses for evening/night/weekend shifts, performance bonuses, etc
    - Young, dynamic team and international work environment