Logistics claims support representative with English

Angajator: APT Resources & Services SRL
Domeniu:
  • Achizitii - Logistica - Aprovizionare
  • Customer support - Client service
  • IT Hardware
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 21.03.2019
    Scurta descriere a companiei

    APT RESOURCES & SERVICES SRL

    Cu o prezență de peste 22 de ani pe piața românească de resurse umane, grupul de firme APT- Work Service este prezent în avangarda primilor cinci furnizori de servicii complexe de HR din România.
    Ca o confirmare a performantei noastre in domeniul resurselor umane, din vara 2017 am devenit parte a grupului Work Service S.A., unul dintre cei mai mari jucatori de pe piata de resurse umane din Europa centrala si de Est. Anual peste 300.000 de persoane isi gasesc un job prin societatile afiliate Work Service, care gestioneaza sau ofera servicii unui numar de 50.000 de angajati in 20 de tari.
    Strategia Grupului APT se concentrează pe dezvoltarea proactivă a pieței muncii, pentru care identifică, pregătește și oferă specialiști competenți, absolvenți sau studenți cu potențial. Noi aducem omul potrivit la locul potrivit. Cu un palmares de peste 10.000 de angajări, acoperim cele mai căutate domenii, cu focus pe BPO, finanțe-bănci, IT&C, inginerie, retail, auto-motive.

    Adresa: str. Clucerului 82B2, sector 1 Bucuresti; email: office@apt.ro; phone: +40 21 222 13 03
    Autorizație de muncă temporară: seria B nr.0000012/11.11.2015 înregistrată în Registrul Național de Evidență a Agenților de Muncă Temporară la poziția 7
    Autorizație de prelucrare date cu caracter personal :18638
    APT se angajează să vă protejeze datelele dumneavoastră cu caracter personal. Detalii despre prelucrarea datelor dvs. de către APT puteti gasi pe www.apt.ro.

    Cerinte

    We are looking for the following requirements:

    Minimum 1 year of experience ( preferably in reporting or order management)
    Advanced English level
    Bachelor’s degree.
    General computer skills (Windows), specific experience in working with MS Excel and MS Outlook.
    Excellent organizational skills and attention to details

    Responsabilitati

    What you will be doing:

    - The purpose of logistical complaint management is to investigate and validate all complaints filed by the customer or carrier, whether the fault of the carrier or the warehouse.
    - The main system in which it will work is e-Claims, but for investigating each case, it will need to use multiple systems to make the best decision.
    - It acts as the first escalation point for complaints issues, providing accurate, timely information.
    - Getting familiar with and constantly documenting the changes in the logistics network.
    - Distributes good practice experiences within the team (Business Unit and Platform Logistics);
    - Identify procedural priorities with carriers, back-office teams and other parties involved in daily / weekly telephone conferences and align with the representatives of other Business Units;
    - Generates, sets and delivers weekly, monthly, and ad-hoc reports at the team or business request.
    - Responsible to identify issues, discrepancies, variations in the process, and suggestions for improvements; offers coaching to experts or other third party people.

    Alte informatii

    What we offer:
    -Location: near Pipera metro station
    -Attractive salary;
    -Lunch vouchers;
    -Private healthcare
    -9am - 6 pm schedule (flexible)

    06032019 IDT

    If you consider yourself to be a match then apply and we’ll contact you in short notice. You can also apply by sending your CV to the following email address: irina.teotoase(@)apt.(ro_