Logistics claims support representative with English

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

We are looking for the following requirements:

Minimum 1 year of experience ( preferably in reporting or order management)
Advanced English level
Bachelor’s degree.
General computer skills (Windows), specific experience in working with MS Excel and MS Outlook.
Excellent organizational skills and attention to details

What you will be doing:

- The purpose of logistical complaint management is to investigate and validate all complaints filed by the customer or carrier, whether the fault of the carrier or the warehouse.
- The main system in which it will work is e-Claims, but for investigating each case, it will need to use multiple systems to make the best decision.
- It acts as the first escalation point for complaints issues, providing accurate, timely information.
- Getting familiar with and constantly documenting the changes in the logistics network.
- Distributes good practice experiences within the team (Business Unit and Platform Logistics);
- Identify procedural priorities with carriers, back-office teams and other parties involved in daily / weekly telephone conferences and align with the representatives of other Business Units;
- Generates, sets and delivers weekly, monthly, and ad-hoc reports at the team or business request.
- Responsible to identify issues, discrepancies, variations in the process, and suggestions for improvements; offers coaching to experts or other third party people.

What we offer:
-Location: near Pipera metro station
-Attractive salary;
-Lunch vouchers;
-Private healthcare
-9am - 6 pm schedule (flexible)

06032019 IDT

If you consider yourself to be a match then apply and we’ll contact you in short notice. You can also apply by sending your CV to the following email address: irina.teotoase(@)apt.(ro_