Service Desk Engineer French/Dutch

An de an am dezvoltat parteneriate de business puternice cu cele mai reprezentative companii din România. Bazându-ne pe nevoile locale ale clienților noștri, am deschis noi branch-uri în orașele mari din România, ajungând la un număr de 15 sucursale.

În anul 2017, Adecco România a intrat în cel de-al șaselea an în care este lider local de piață, adăugând continuu noi servicii și dezvoltându-le pe cele existente în strânsă legătură cu complexitatea mediului de business. Poziția de lider în termeni de turnover anual, număr de angajați temporari și poziții de permanent placement închise, este în același timp atât o realizare, cât și o responsabilitate. Acest status ne dă oportunitatea de a inova în termeni de sub-servicii HR și de a aduce valoare adăugată partenerilor noștri prin fiecare proiect HR.

În acest moment, Adecco România oferă servicii HR 360 de grade, începând cu studiile salariale care au ca scop furnizarea de informații exacte legate de piață și finalizând cu serviciile de outplacement.

 Ability to speak and write fluently in English and at least one other language (the additional language can be either Dutch or French)
 1 to 2 years of proven experience in providing support to business users on PCs, Printers and end user applications.
• Excellent knowledge of supporting office products and suites (O365) and •
• Experience in supporting end-users in a Microsoft Windows 10 / O365 environment
• Bachelors degree in an IT related field or combination of education and technical training
• A+/N+, Microsoft Certification is an added advantage.
• Good knowledge of supporting mobile technology (both OS and hardware)
• Basic knowledge in understanding networking protocols, fundamentals and architecture

• Provide in-house IT support to end users via Phone, Email and Chat.
• Provide support in fluent written and spoken English and at least one other European Language as defined.
• Diagnose and resolve
1. Virtual / physical desktop support problems
2. Hardware issues (printer, iPhone/Android configuration and other peripheral devices)
3. Software (outlook configuration, OneDrive, OneNote, other MS applications.,)
4. Network related issues (VPN, WIFI etc.,)
• Install applications and updates through SCCM.
• Provide tech support by performing remote troubleshooting through diagnostic techniques and taking necessary steps to provide resolution, providing clear communication and customer support.
• Administer and support user accounts on AD, Office 365 and business critical applications (SAP, Salesforce, QlikView etc.,)
• Correctly logging Incidents, categorizing and prioritizing them in line with process and follow-up until closure.
• Properly route incidents to resolver teams for out of scope issues and maintain updated knowledge base repository.
• Identify and prioritize incidents requiring immediate/urgent attention.
• Co-ordinate problem tickets with internal teams, POC for liaising with business users and the resolver teams.
• Handle Identity access management requests through Service requests.
• Identify and suggest possible improvements on procedures.
• Adhere to company policies and consistently achieve KPI targets defined for the process.
• Learn fundamental operations of commonly used software, hardware, and other equipment.
• Provide 1st level support to users throughout the business via phone, chat, email, or ITSM
• Work on aligning SOP, knowledge- and document repositories
• Provide daily Status Report and escalations to Team Leader
• Performs other duties as assigned.