Service Desk Engineer French/Dutch

Employer: Adecco Romania
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 26.03.2019
    Short company description

    Credem in tine!

    Construirea unei cariere durabile este un proces continuu in care ai nevoie de motivatie, un plan de actiune, flexibilitate si disciplina. Succesul inseamna cunoasterea calitatilor personale si increderea in acestea. Descopera Adecco si vino sa desenam calea in cariera impreuna.

    Cine este Adecco?

    Adecco Romania este parte a The Adecco Group, lider local si mondial in furnizarea de servicii de resurse umane. Cu peste 33.000 de angajati full time si aproximativ 5.100 de sucursale, Adecco este prezent in peste 60 de tari si teritorii. În Romania, compania gestionează peste 8.000 de persoane plasate, are o baza de date cu peste 500.000 de candidaţi şi deserveste zilnic peste 600 de clienţi, toate acestea prin intermediul colegilor din cele 15 sucursale raspandite in intreaga tara.

    Misiunea noastra este sa oferim oamenilor oportunități de angajare în orice etapă a carierei profesionale, iar companiilor, talentele de care au nevoie. Consultantii nostri sunt entuziasti si pasionati, sunt profesionisti specializati in domenii si industrii multiple, au experienta si capacitatea de a-ti intelege dorintele si planurile de cariera si de a gasi job-ul potrivit pentru tine.

    Noi si voi, suntem Adecco.

    Daca nu ai gasit un rol potrivit experientei tale, dar vrei sa fii la curent cu job-urile din piata, viziteaza website-ul www.adecco.ro, sectiunea RESURSE, unde iti poti inregistra CV-ul în baza de date Adecco. Ai vrea ca totul sa fie mai rapid si mai simplu de atat? Atunci descărca aplicația Adecco Jobs valabilă în AppStore și GooglePlay si fii la curent cu noile job-uri.
    Toate datele și CV-urile sunt tratate cu confidențialitate si vor fi luate în considerare în proiectele ce corespund experienței tale profesionale.

    Adecco se angajeaza sa va protejeze si sa va respecte dreptul la intimitate si la protectia datelor dvs. cu caracter personal. Detalii despre prelucrarea datelor dvs. de catre Adecco puteti gasi pe www.adecco.ro.

    Requirements

     Ability to speak and write fluently in English and at least one other language (the additional language can be either Dutch or French)
     1 to 2 years of proven experience in providing support to business users on PCs, Printers and end user applications.
    • Excellent knowledge of supporting office products and suites (O365) and •
    • Experience in supporting end-users in a Microsoft Windows 10 / O365 environment
    • Bachelors degree in an IT related field or combination of education and technical training
    • A+/N+, Microsoft Certification is an added advantage.
    • Good knowledge of supporting mobile technology (both OS and hardware)
    • Basic knowledge in understanding networking protocols, fundamentals and architecture

    Responsibilities

    • Provide in-house IT support to end users via Phone, Email and Chat.
    • Provide support in fluent written and spoken English and at least one other European Language as defined.
    • Diagnose and resolve
    1. Virtual / physical desktop support problems
    2. Hardware issues (printer, iPhone/Android configuration and other peripheral devices)
    3. Software (outlook configuration, OneDrive, OneNote, other MS applications.,)
    4. Network related issues (VPN, WIFI etc.,)
    • Install applications and updates through SCCM.
    • Provide tech support by performing remote troubleshooting through diagnostic techniques and taking necessary steps to provide resolution, providing clear communication and customer support.
    • Administer and support user accounts on AD, Office 365 and business critical applications (SAP, Salesforce, QlikView etc.,)
    • Correctly logging Incidents, categorizing and prioritizing them in line with process and follow-up until closure.
    • Properly route incidents to resolver teams for out of scope issues and maintain updated knowledge base repository.
    • Identify and prioritize incidents requiring immediate/urgent attention.
    • Co-ordinate problem tickets with internal teams, POC for liaising with business users and the resolver teams.
    • Handle Identity access management requests through Service requests.
    • Identify and suggest possible improvements on procedures.
    • Adhere to company policies and consistently achieve KPI targets defined for the process.
    • Learn fundamental operations of commonly used software, hardware, and other equipment.
    • Provide 1st level support to users throughout the business via phone, chat, email, or ITSM
    • Work on aligning SOP, knowledge- and document repositories
    • Provide daily Status Report and escalations to Team Leader
    • Performs other duties as assigned.