TAC VoIP (UC&C) Engineer

Employer: Huawei Enterprise Romania GSC
Domain:
  • Engineering
  • IT Software
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Timisoara
  • nationwide
    Updated at: 19.07.2019
    Short company description

    Huawei Enterprise Romania GSC focuses its goals on satisfying customer needs, reducing costs and ensuring smooth business operation.

    Our Enterprise GSC offers 24/7 multi-channel access, multi-language support in 6 different languages (English, French, Spanish, Italian, Polish and German) and IT platforms used by our engineers to solve our customers’ problems. Huawei Enterprise Romania GSC is made of several teams: Marketing & Channel Support Center, Customer Care Representatives, Spare Parts Center, Network Operation Center, Technical Assistance Center and Remote Delivery Center.

    In Romania we have 2 offices, located in Bucharest and Timisoara, with over 150 HCNP (Huawei Certified Network Professional) and HCIE (Huawei Certified Internetwork Expert) employees.

    Requirements

     Familiar with VoIP, SIP, H323, RTP, TCP/IP;
     Knowledge of SS7, PRA, PSTN, ISDN;
     Windows Server and Linux Suse Server installation, operation and maintenance;
     Basic knowledge of Oracle and SQL database;
     Basic knowledge of IP network and storage;
     VMWare concept, installation, operation and maintenance
     Unified Communication concepts;
     VoIP Conference;
     More than 1 year’s work experience in system integration or telecommunication will have priority;
     Able to determine problems and deliver known solutions with a high level of customer satisfaction;
     Any of the following languages is considered an advantage: French, Spanish, Italian, German, Polish, Turkish.

    Responsibilities

     Handling customer service requests from all Europe for our Enterprise Communications products (Video surveillance, PBXs, IP Phones, Integrated Communications Platform, Video Conference Systems) by providing customer support from the physical layer up to the application layer;
     Applies analytical skills and technical knowledge to solve product and network issues of moderate to high complexity;
     Effectively utilizes moderate to complex lab setups to recreate and solve problems;
     Acts as a technical expert and provides support on a world-wide basis Interacts across TAC teams and development teams at peer level;
     Prepare monthly Knowledge Base cases based on his resolved service requests coming from customers;
     Prepare work instructions documents/guides for future ease handling of the customer’s service requests;
     Attend to internal products trainings and sharing his knowledge experience in time;
     Attend to Skill Lab tests periodically for individual skill improving.

    Other info

    Offer:

    Motivational salary package and annual performance bonus;
    Gym discounts;
    Private Medical Insurance discounts;
    Paid 4 hours leave per month;
    Flexible work schedule (possibility to work on 8h shifts by rotation);
    Opportunity to work on shifts;
    Weekly fruit day;
    Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
    Life time learning environment and tools;
    Hands-on experience and lab testing;
    Great amount of Product Documentation;
    Access to a unified Knowledge Base where you can find technical cases encountered by all our engineers around the world;
    Opportunity to contribute to the Knowledge base and be part of a growing Huawei Engineers community;
    Opportunity to go abroad on business trips to customer site and offer onsite support (after gaining some relevant working experience with Huawei products).




    Only suitable candidates will be contacted!





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