Customers sales support manager with EN (back office)
Acest job nu mai este activ!Vezi toate job-urile Prohuman active.Vezi toate job-urile Customers sales support manager with EN (back office) active pe Hipo.roVezi toate job-urile in Achizitii - Logistica - Aprovizionare active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.ro |
Angajator: | Prohuman |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 01.05.2019 |
Remote work: | On-site |
With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.
Cerinte
We are looking for the following:
- First level university degree with recommended focus in business or finance;
- Typically 3 years of experience;
- Very good knowledge of English;
- Good communication skills (verbal, written and presentation);
- Advanced problem-solving and analytical skills;
- Strong teamwork skills;
- Advanced time management skills
What you will doing:
-Prepares materials to communicate issue resolution for external customers;
- Reviews and analyzes reports detailing performance indicators, sales trends, and other sales data-related analysis, providing recommendations as appropriate;
- Manages post-sales order management (e.g., specialized product builds, performance reports, data analysis); handles a limited number of highly complex customer accounts;
- Coordinates non-exempt and Entry level team members by providing project management (e.g., coordinates day-to-day activities), mentoring, and coaching;
- Manages open order (backlog) report issues resolution and reaches out to supply chain or factory to determine source of delay; communicates status and escalates issues as necessary;
- Ensures resolution of order management issues for all product lines using specialized subject matter knowledge and analysis; serves as a subject matter expert to other departments on sales data management topics;
- Handles a few customer accounts that have moderate to high importance;
- Supports solutions that impact other departments.
Benefits:
-lunch vouchers
-health insurance and more
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