Commercial Support Representative

Employer: Bitdefender
Domain:
  • Customer Support - Client Service
  • Sales
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 22.08.2019
    Short company description

    Bitdefender is a global security technology company that provides cutting edge end-to-end cyber security solutions and advanced threat protection to more than 500 million users in more than 150 countries.nSince 2001, Bitdefender has consistently produced award-winning business and consumer security technology, and is a provider of choice in both hybrid infrastructure security and endpoint protection. Through R&D, alliances and partnerships, Bitdefender is trusted to be ahead and deliver robust security you can rely on. More information is available at http://www.bitdefender.com/

    Requirements

    Requirements:

    - 1+ years customer service experience required, sales or telesales experience preferred;
    - Strong ability to ask relevant questions to identify customer needs/concerns
    - Effective listening skills with high level of empathy;
    - Customer oriented attitude;
    - Proficiency in English (C1 level), effective verbal communication skills, including grammar and tone
    - Self-motivator - upbeat and with a high energy level;
    - Ability to remain calm and confident while managing confrontation and rejection.
    - Strong work ethic, team-oriented attitude;
    - Skilled in PC and Internet navigation including multi-tasking with multiple windows applications;  

    We like you best if you have a:

    - Customer oriented attitude;
    - Communication & sharing information;
    - Results and problem solving oriented;
    - Initiative and proactivity; Proficiency in English;
    - Previous experience in similar job is a plus.

    Responsibilities

    Responsibilities:

    - Centralizes all customer service related issues reported by the Bitdefender customers and users;
    - Offers Support service to the Bitdefender customers via phone and email in order to ensure the Bitdefender business objectives, business hours schedule;
    - Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas;
    - May be required to work in one or multiple queues/skill sets over various customer contact channels;
    - Responsible for improving customer retention through programs and service provided to the customer;
    - Acquires complete information in order to escalate complex issues to the upper tier;
    - Build, assimilate, implement, audit and improve working procedures.

    Other info

    If you join us you will receive:
    - Be a member of a great and highly knowledgeable team;
    - Be part of a multinational company;
    - Benefit from career development programs;
    - Enjoy a competitive salary, flexible work arrangements, as well as medical and accident insurance;