Support Infrastructure Engineer

eServGlobal is internationally recognised as a leading provider of advanced telecommunication software solutions to mobile network operators and service providers around the globe.

Who you are:
o You like to analyze problems and find the best solution to solve them
o You have a passion for efficiency, performance and continuous improvement
o You can work comfortably in and enjoy a fast-changing environment
o You enjoy working in a team and sharing experiences
o You have initiative and enjoy the responsibility & satisfaction of a job well done


What you bring:
o Technical background
o Focus on customer satisfaction
o Good communication skills in both Romanian and English
o Knowledge of operating systems - Solaris & Unix/Linux, Oracle systems and Database, Storage and Middleware
o Knowledge of Networking and Virtualization

What gives you an advantage:
o Work experience in support service
o Oracle Certifications
o Telecom knowledge

We answer our clients' requests and questions, analyzing and resolving incidents related to eServGlobal products and partnering with other eSG teams.
We remotely monitor and maintain eSG solutions and implement service requests according to specifications.
We share our knowledge by writing articles on product features and specific procedures.
We perform 24/7 duty shifts remotely, answering to the support phone and performing planned interventions from home.
On occasion, we visit customer sites in other countries to perform on-site work if requested.

Our mission is to change lives through our services in developing and emerging economies. With our software solutions, we enable telecom operators to provide their subscribers with diverse features, such as SMS, USSD Menu Browsing, digital wallets, money transfers, cash-in, cash-out, and salary disbursement.

You will work in our Romanian office, within a team of around 50 people. The team is composed of service support professionals, who continuously work together and share their experience to achieve the best results for our projects. You will have the opportunity to work in a challenging environment where we value innovation, initiative and thinking outside-of-the-box.