Credit and Collections Analyst Small Accounts

An de an am dezvoltat parteneriate de business puternice cu cele mai reprezentative companii din România. Bazându-ne pe nevoile locale ale clienților noștri, am deschis noi branch-uri în orașele mari din România, ajungând la un număr de 15 sucursale.

În anul 2017, Adecco România a intrat în cel de-al șaselea an în care este lider local de piață, adăugând continuu noi servicii și dezvoltându-le pe cele existente în strânsă legătură cu complexitatea mediului de business. Poziția de lider în termeni de turnover anual, număr de angajați temporari și poziții de permanent placement închise, este în același timp atât o realizare, cât și o responsabilitate. Acest status ne dă oportunitatea de a inova în termeni de sub-servicii HR și de a aduce valoare adăugată partenerilor noștri prin fiecare proiect HR.

În acest moment, Adecco România oferă servicii HR 360 de grade, începând cu studiile salariale care au ca scop furnizarea de informații exacte legate de piață și finalizând cu serviciile de outplacement.

• First level university degree with a focus in business or economics recommended or equivalent experience.
• Typically 0-2 years of experience in collection.
• Written and verbal communication, negotiation, and conflict resolution skills.
• Advanced English and any other language is a plus.
• Accounting knowledge.
• Problem solving skills.
• Prioritization skills.
• Dispute management process understanding.
• Influence skills.

Portfolio:

• Effectively manages assigned portfolio ranging from simple to medium complexity transactions
• Follows defined dispute management processes, by recording customer disputes in a clear, concise manner ensuring correct internal referral for dispute resolution. Enhances customer satisfaction by effectively communicating actions to resolve disputes
• Follows recommended best practice approach in system usage to ensure that an accurate record exists for all portfolio transactions and that internal partners can instigate appropriate actions
• Makes recommendations to management for change in processes adopted to improve quality and effectiveness of assigned work
• Takes responsibility for assigned portfolio by proactively applying cash to invoices advised by the customer. Reaches out to customer promptly on receipt of cash with no advised remittance
• Takes steps to reconcile customer accounts so that there is always a clear and accurate view of the outstanding debtor position. Seeks assistance from more experienced colleagues where required
• Follows the direction of collection strategies undertaking a proactive and effective approach and escalating at the appropriate point in the process

Customer / Internal Partner Engagement:

• Engages positively with both external customers and internal partners to develop positive business relationships
• Adopts the most effective method of customer contact to collect cash promptly
• Understand assigned customers’ business and organizational structure at a high level noting key contacts for the purpose of cash collection and dispute resolution
• Identifies appropriate customer contacts to obtain payment and/ or identify and resolve issues. Records customer contact information to enable colleagues to pick up during periods of absence
• Follows up in a timely manner on aging debtor transactions, customer requests or issues
• Carries out a preliminary quality checks on high value current transactions to establish collectability (For example: Delivery of invoice/ format/ Purchase order alignment)
• Participate in customer and internal case resolution meetings as required
• Prepare adequately and present customer position at “one to one” manager review meetings. Carry out the agreed actions and report back on progress


Escalations and Internal Collaborations:

• Escalate aging disputes following standard processes, to C&C resources and internal partners and work collaboratively with assigned Territory Resolver
• Identify, investigate and escalate “at risk” disputes as per defined processes, making recommendations on reserve or write off decisions;
• Provide reports, analysis or other information as required to Internal Partners and Management ensuring appropriate prioritization
• Proactively analyze root causes of disputes and take appropriate actions to resolve dispute and also report dispute themes to management for future dispute avoidance
• Attend review meetings with the Credit & Collections Manager/ Team Lead to provide commentary and status of disputes. Follow up on resulting action items
• Have an understanding of the company revenue recognition and risk reserve policy, together with the associated impacts and make recommendations accordingly. Where there are gaps in understanding seek guidance

Planning and Governance:

• Participate in all governance related activities at Local team, Regional and Global level to identify specific actions and provide regular status updates.
• Carry out all responsibilities in compliance with C&C policies and processes, audit standards, SOX standards and other regulatory requirements
• Ensure cash allocation strictly complies with the customer payment notification and associated remittance advice. Understand the consequences of misallocation of cash and take steps to rectify any historical erroneous cash applications
• Prioritize actions and workload to meet/exceed metrics with only minimum supervision.
• Review and work on forecast month-end/quarter end aging results for assigned portfolio to aid prioritization of customer contact

Development Activities:

• Complete any training scheduled by the company and/or C&C management in a timely manner. Highlight to manager any training requirements that will lead to performance improvement
• Participate in projects at a team, region or global level as assigned using experience and knowledge of customer accounts
• Seek feedback from Territory Resolver/s and Team Leader on quality of commentary and usage of reason codes/ status to continually improve performance
• Take a proactive approach in career development and agree training plan to progress to next grade (Collections Analyst I) seeking feedback on a regular basis regarding performance throughout the appraisal year.