French Customer Support Specialist for Airbnb (Relocation)

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Angajator: Telus
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 02.06.2019
    Remote work: On-site
    Scurta descriere a companiei

    TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first.

    Cerinte

    Your profile:
    - French and English Level B2
    - Willing to work full time on shifting schedules, afternoon, evenings and night shifts
    - Basic computer and internet navigation skills
    - Good communication skills with strong customer focus
    - Strong problem solving

    Responsabilitati

    As a Customer Support Agent for Airbnb you will master the skills of effective communication, problem solving, customer service, and strong cultural awareness. You will have the opportunity to be a part of something bigger and to change lives with our technology, amazing people and strong brand to serve modern society.

    - Deal with members� email queries promptly and efficiently, in accordance with company
    procedures
    - Process all incoming phone calls from customers and manage all requests, changes and
    cancelations as necessary
    - Interact with a diverse customer base
    - Input and access data on multiple systems
    - Clearly and concisely log and track detail of issues arising , ensuring to report recurring queries
    in order to minimize repeat callers
    - Maintain an up-to-date level of product and procedure knowledge by being attentive to and
    acting upon information advised in e-mail update, team meetings, training and other briefings
    - Perform all duties in an efficient, professional and courteous manner at all times
    - Maintain regular, consistent and professional attendance, punctuality, personal appearance, and
    adherence to relevant health and safety procedures
    - Pursue personal development of skills and knowledge necessary for the effective performance of
    the role
    - Look at opportunities to make changes and improve the processes where possible
    - Maintain at a minimum, target levels of productivity and performance, as outlined by your
    Manager in relation to call times, idle times and other performance metrics as they arise
    - Help maintain a good team and working environment through assisting fellow employees and
    participating constructively in team meetings
    - Undertake duties of a general nature or additional tasks as may be required from time to time by
    your Manager or other designated authority figures.

    Alte informatii

    We offer:
    The salary package according to our position:
    - Monthly gross salary: 5299 RON (approximately 3100 RON net)
    - Meal tickets: 14 RON/ ticket, a meal ticket at each worked day

    Installment FR language Bonus: paid as outlined below :
    • 1750 RON gross, with the 4th month salary payroll;
    • 3515 RON gross, with the 7th month salary payroll
    If you have tendered your resignation or voluntarily/involuntary end your employment before the payment date, you will not receive the Bonus payment and any outstanding tranche payment will be cancelled.
     Language bonus: 742 RON Gross, paid starting with the 8th month of payroll, starting the 18th month the bonus will be increased to 1165 RON Gross

    Stable job – we offer permanent labor contracts
    Flexible schedule – we offer full time jobs, shifts between 09:00 and 01:00 and rotating weekends
    Positive environment – we care about the well-being of our team members, invest in their development, encourage fun and team building initiatives
    Community projects – we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!
    Excellent relocation package including:
    • PLANE /TRAIN TICKET cost refundable (reimbursed at your first salary, in the amount of 150 euro net)!
    • FREE ACCOMODATION for the first month, support in finding an apartment and MONTHLY accommodation allowance (120 EUR net/ month starting from the second month) for the entire contract duration

    Other fun stuff:
    - Private Medical Subscription for you and your family members
    - Special deals with Orange – discounts for phones and other great communication tools
    - 7card – you have access with only one card to over 200 sports clubs and discounts on various activities
    - World Class – Becoming a World Class member has never been easier
    - AFI Park Club Card – up to 20% discount for entertainment and catering services
    - 2 Massage sessions per week – the company is offering you massage sessions for shoulders, neck and back at the office
    - Access to a tailor-made Suite of Banking Products & Loans at privileged rates as a Telus International Employee
    - We turned Mondays, Wednesdays and Fridays into Fruit Days. The vitamin-filled start of the day is on us.
    - Taxi vouchers for Night shift only
    - If reading is your thing, we offer access to Bookster and an internal library
    - Relax area – we have awesome plays areas for you
    - 300 $ Airbnb Coupon every 6 months

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