Call Center and Anti-Fraud Representative

Anti Fraud Manager Requirements:

Highly organized person who likes to keep his environment organized
The work involves updating Excel reports
Spoken and written English proficiency is a must
Experience in fraud prevention department is an advantage, but not a
Bachelor's Degree in Accounting/ Sales/ Support/ Customer Care or related field is an advantage, but not a must
Excellent communication skills
Results focused
Teamwork/maintaining strong positive relationships (internal and external)
Detail focused (planning, organizing and coordinating specific projects).

Responsibilities:

Making calls to customers in order to check and discover fraudulent activities.
Ensuring that all the results are forwarded in a reasonable time frame.
Supply daily reports to management regarding the results, working closely with guidance from our marketing companies.

Main work is done via phone, being part of the customer support

Review the high-risk customers

Provide timely communication to customers and/or other employees regarding fraud situations.

Availability to work in 2 shifts: 22:00-06:00, 06:00-14:00 on rotation

Continuous work to prevent losses caused by fraudulent activities.

Work very organized with your daily and monthly Excel reports. Update each and every call result in your Excel report. Report daily to your manager the results.

Discover more information about BI related activities and customer behavior