Commercial Support Representative with French

Angajator: Valoris Center
Domeniu:
  • Customer support - Client service
  • IT Software
  • Vanzari
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 26.03.2019
    Scurta descriere a companiei

    Activam de mai bine de 10 ani in domeniul serviciilor de Business Process Outsourcing, avand 2 sedii in Bucuresti si Valcea.
    Gestionam proiecte in 7 limbi de circulatie internationala pentru companii de top ce activeaza in diferite industrii (pharma, retail, telecomunicatii, banking, IT, auto, etc.)

    Cerinte

    We are currently recruiting for one of our partners, a very well-known IT company specialized in cyber security solutions, the role of Commercial Support Representative with French. For this position we require proficiency in French, both written and verbal.

    Requirements:
    - 1+ years customer service experience required, sales or telesales experience preferred;
    - Strong ability to ask relevant questions to identify customer needs/concerns;
    - Effective listening skills with high level of empathy;
    - Customer oriented attitude;
    - Proficiency in English, effective verbal communication skills, including grammar and tone;
    - Self-motivator - upbeat and with a high energy level;
    - Ability to remain calm and confident while managing confrontation and rejection;
    - Strong work ethic, team-oriented attitude;
    - Skilled in PC and Internet navigation including multi-tasking with multiple windows applications;

    Responsabilitati


    - Centralizes all customer service related issues reported by the customers and users;
    - Offers Support service to the customers via phone and email in order to ensure the business objectives, Monday-Friday, business hours
    - Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas
    - May be required to work in one or multiple queues/skill sets over various customer contact channels
    - Responsible for improving customer retention through programs and service provided to the customer
    - Acquires complete information in order to escalate complex issues to the upper tier
    - Build, assimilate, implement, audit and improve working procedures;

    Alte informatii



    - Competitive reward package
    - Opportunity to be part of diverse community and collaborate within regional and local teams
    - Medical services, illness and accident insurance;
    - Personal and professional development through trainings;
    - Flexible hours
    - Bookster account- your access to unlimited knowledge