Commercial Support Representative with French

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Angajator: Valoris Center
Domeniu:
  • Customer support - Client service
  • IT Software
  • Vanzari
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 28.05.2019
    Scurta descriere a companiei

    Suntem o companie cu capital 100% romanesc ce activeaza pe piata serviciilor de BPO din Romania. In prezent, avem doua trei puncte de lucru, in Bucuresti, Valcea si Bacau si deservim clienti din 13 industrii diferite. Ne mandrim cu o echipa de 450 de profesionisti, 250 de statii de lucru, proiecte desfasurate in 8 limbi straine si aproximativ 10 milioane de interactiuni anuale. Oferim clientilor nostri servicii de contact center, back-office, programe de coaching, solutii SaaS si servicii de recrutare si inchiriere de personal.

    Cerinte

    We are currently recruiting for one of our partners, a very well-known IT company specialized in cyber security solutions, the role of Commercial Support Representative with French. For this position we require proficiency in French, both written and verbal.

    Requirements:
    - 1+ years customer service experience required, sales or telesales experience preferred;
    - Strong ability to ask relevant questions to identify customer needs/concerns;
    - Effective listening skills with high level of empathy;
    - Customer oriented attitude;
    - Proficiency in English, effective verbal communication skills, including grammar and tone;
    - Self-motivator - upbeat and with a high energy level;
    - Ability to remain calm and confident while managing confrontation and rejection;
    - Strong work ethic, team-oriented attitude;
    - Skilled in PC and Internet navigation including multi-tasking with multiple windows applications;

    Responsabilitati


    - Centralizes all customer service related issues reported by the customers and users;
    - Offers Support service to the customers via phone and email in order to ensure the business objectives, Monday-Friday, business hours
    - Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas
    - May be required to work in one or multiple queues/skill sets over various customer contact channels
    - Responsible for improving customer retention through programs and service provided to the customer
    - Acquires complete information in order to escalate complex issues to the upper tier
    - Build, assimilate, implement, audit and improve working procedures;

    Alte informatii



    - Competitive reward package
    - Opportunity to be part of diverse community and collaborate within regional and local teams
    - Medical services, illness and accident insurance;
    - Personal and professional development through trainings;
    - Flexible hours
    - Bookster account- your access to unlimited knowledge