Customer Experience Ambassador with Dutch & English

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Employer: TELUS International Europe
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • BUCHAREST
  • Updated at: 02.04.2019
    Short company description

    TELUS International focuses on human connection and innovation to deliver exceptional customer service and next-gen IT consulting that wow clients and delight their customers. More than 30,000 employees around the world, from locations across North and Central America, Europe and Asia, enable over 200 million customer interactions annually via voice, email, chat and social media, across fast-growing tech, financial services and fintech, gaming, travel and hospitality, and healthcare industries.

    TELUS International enables customer service delivery innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. The company serves clients in over 35 languages. TELUS holds a 65% interest in TELUS International with Baring Private Equity Asia holding the remaining 35%.

    Requirements

    We are seeking an awesome Customer Experience Ambassador to provide exceptional in-App support to our user community. Working with a top-notch team, you’ll be at the forefront of creating amazing customer experiences for a technology organization innovating in the urban micro-mobility space.

    We are a rapidly growing electric scooter-share company, dedicated to providing alternative, last-mile transportation options to people living in high traffic urban areas. Our culture is focused on inclusion and sustainability, with a particular focus on entrepreneurial drive.


    WHAT YOU NEED TO HAVE:

    -fluency in Dutch and English, with appropriate market language knowledge (minimum B2 level)
    -availability for a full-time position, in shifts covering 07:00 - 00:00, Monday - Sunday
    -strong writing and communication skills
    -ability to troubleshoot and solve problems creatively and efficiently
    -proven ability to be a positivecontributor in a team environment
    -able to flourish in an ambiguous, high growth tech environment where change is constant
    -customer oriented: You havea passion for helping and empowering others
    -Technology enthusiast: comfortable working across platforms and devices

    Responsibilities

    WHAT YOU'LL DO:

    -support all user communities to resolve their inbound inquiries quickly and efficiently
    -manage inbound email and in-app messages support through our CRM tool
    -guide users’ interactions with the platform in accordance with community guidelines
    -educate and build loyalty among new users
    -ability to multitask and effective in time management
    -analyze and improve complex workflows to operate more effectively
    -detect and suggest areas for improvement in all areas of your role
    -working collaboratively with peers globally to streamline processes
    -review and analyze documents submitted by platform users
    -ensure that documents meet client expectations for approval

    Other info

    We offer:

    - Stable job - permanent labor contracts
    - Above average fixed salary, performance bonuses
    - Relocation package for candidates relocating from outside Bucharest including:
    • PLANE /TRAIN TICKET cost refundable (reimbursed at your first salary, in the amount of 150 euro net)!
    • FREE ACCOMODATION for the first month, support in finding an apartment and MONTHLY accommodation allowance (120 EUR net/ month starting from the second month) for the entire contract duration
    - Relocation package for candidates relocating from outside Bucharest
    - Monthly meal tickets
    - Transportation vouchers for late shifts
    - International career - paid training and international career opportunities
    - Multilingual exposure - improve your spoken and written language skills
    - Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
    - Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
    - Private medical insurance coverage – we work with one of the best suppliers, Medlife Medical Center where you will benefit from a Professional Package
    - Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more

    It’s different here! Check out our Facebook page!