Jr. Monitoring Analyst

Role 

The Monitoring Analyst handles alerts of technical problems and works to resolve them. This position requires a person who can think ahead so as to implement proactive measures

Job Responsibilities
•Analyze the problem and, depending on the complexity and resolution time constraints, either will solve it or seeks help;
•Perform troubleshooting to diagnose and isolate complex technical problems;
•Handling incidents and following them through completion or escalation in accordance with procedures for fault management and ticketing systems;
•Incident management;
•Recording the problems encountered and techniques used to solve it for future reference.

Ideal candidate

•Proven experience with several operating systems and monitoring tools is considered a strong advantage;
•Proven experience with Office software (Word, Excel, Outlook);
•Basic Knowledge of hardware components;
•Basic Knowledge of networking (TCP/IP, etc….);
•Strong Analytical skills;
•Excellent level of English language;
•Available to work in schedule;
•Outstanding analytical abilities, multitasking and able to work in a fast paced environment;
•Ability to grasp information in several formats, including print, verbal and pictorial representations, is important;
•Excellent written and verbal communication skills.