Agent Customer Service Spanish Language

Kreditech Group’s mission is building better access to credit through technology. Combining non-traditional data sources and machine learning, the Company is aiming to provide access to better credit and a higher convenience for digital banking services. Founded in 2012 and headquartered in Hamburg, Germany, Kreditech has processed four million loan applications through its subsidiaries. The company is led by David Chan (CEO) and is financially backed by world-class investors including J.C. Flowers, Peter Thiel, and the Worldbank’s IFC.

In 2015 we have decided to improve our services even more by creating our own specialized Service Center, based in Bucharest.

Our main goal is providing high quality of services for our customers in Spain, Poland and Russia. We are a multicultural and united
team of 40+ people, eager to learn and improve every day. Since we aim to have the best quality possible, we also aim to have the
best atmosphere at the office. So, if you see a chair race on the hallways or a black and white catwalk, don’t worry, this is how we
rock!

You have a high degree of customer orientation and communication skills, able to keep up pleasant communication with the customer at all times with a good sense of humour;

You are empathetic and can solve problems flexibly

You have an affinity for numbers and a good attention to detail

You are self-motivated and get along well with your team

You speak and write Spanish fluently and clearly, and English would be a plus;

Your mission is to retain customers by providing excellent and personalized customer service. You’ll solve their issues and clarify their doubts in an effective, complete and polite way so that they will not feel the need to contact our customer service again for the same issue or doubt.

Attend Inbound calls: greet customers politely, listen to them carefully, check customer application in the internal software, analyze their issues, and give them a clear and effective solution.

Check missing calls with Zendesk and reach out to customers who were not able to get through

Conduct follow-up phone calls to customers who have unsolved questions or issues

Answer incoming emails: read the customers’ messages carefully, check their application in the internal software, and provide them with a complete, clear response

Report any unusual events or bugs in the webpage/system to your manager

Maintain a high level of knowledge about the product and procedures with which the customers are involved through ongoing training and research

Maintain contact with the Payments department for operational procedures