Travel Helpdesk Support with French / Polish / Hebrew

Employer: Wipro Technology
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 19.03.2019

     

    • Requirements:
    Minimum 6 months experience in Customer Service
    Advanced level of French / Polish / Hebrew and English
    Travel industry background is a plus
    Experience within service desk environment is desirable
    Familiarity / capability to rapidly acquire troubleshooting skills
    Ownership and commitment to problem resolution
    Ability to work well under pressure
    Client oriented, flexible, patient
    Excellent written communication skills
    Good organizational skills

     

    Descrierea jobului

    The team is offering Technical & Functional Support for a Travel Commerce Platform providing distribution, technology, payment and other solutions for the travel and tourism industry.

    Responsibilities:

    To provide exceptional customer service and Incident resolution to subscribers on the full range of client products, and related network and platforms
    Answer all inbound contacts through calls, web, e-mail and chat
    Answer enquiries related to functional support of bookings: making or changing reservations, fares & pricing, fulfillment (in particular airline ticketing)
    Provide assistance on applications or platforms which client may own or develop
    Provide frontline technical support such as investigating connectivity issues with client systems
    Provide Extended Services Desk support: software installation or non-standard configurations
    Provide required support via outbound activities such as Team Viewer and Outbound Calls
    Answer questions related to the reservation and booking process for airlines, hotels, rental cars and other travel-related services


    Benefits:

    Opportunity to work in a fast growing company and in a multinational environment
    Opportunity to grow in the organization and build a successful career path
    Relocation assistance
    Access to a variety of benefits available through a flexible package that can be customized depending on each employees’ needs
    Personal and professional development through a variety of training programs (hard/soft skills)

    If this role fits with your professional expectations, we invite you to apply and we will get back to you to discuss more details about the recruitment process.

    Descrierea companiei

    About Wipro Limited

    Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have a dedicated workforce of over 170,000, serving clients across six continents.

    About WIPRO in Romania

    In Romania, Wipro has development centers in Bucharest and Timisoara and is present since more than 10 years. Today, the company's facilities in Romania serve more than 30 clients in Europe, supported by over 1200 employees. Wipro's clients span across the retail and consumer goods, healthcare, manufacturing and telecom industries, among others. To match our growth plans, we are looking for enthusiastic and self-driven individuals with excellent communication and customer service skills. We have built a deep domain expertise and our diverse job opportunities range in more than 20 different languages:

    Finance & Accounting HR Admin Order Management Customer Support IT/Technical Support

    A career at Wipro means a life-long opportunity to explore your potential, continuous growth, and the joy of working on the latest technologies alongside the finest minds in the industry. An inspiring combination of growth prospects, continuous innovation, fair play and a great work culture makes Wipro an exhilarating place to be in.