Fusion HCM Technical Support Engineer

Employer: Oracle
  • Engineering
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 13.11.2019

    Oracle Fusion HCM Technical Support Engineer

    Explore Oracle and become our next great hire!If you have recently graduated a technical University and would like to start your career at Oracle or you have previous experience in HCM and/or in Customer Support, you'll have the chance to work in one of the most dynamic environments, offering your expertise in supporting our global customers for Fusion

    Customer Support is seeking talented people to be part of the Fusion HCM Cloud team. You will investigate, learn the latest technology, the upcoming fusion products and influence product supportability, usability, maintenance, installation/configuration, etc. It is a unique opportunity to not only define how Oracle Software Support will support Fusion products but also shape the product to benefit skills, ability to analyze details and synthesize "big picture", frequently working with incomplete or ambiguous data. Creative use of industry standard tools to aid in the diagnostic process - good SQL understanding is required

    Ability to influence and gain cooperative relationships with wide range of audiences ranging from executives to technical specialists


    Support Engineer is expected to apply support/development/implementation experience, a deep understanding of the underlying technologies, knowledge of business processes and support processes to interact with a broad spectrum of people within both Oracle and the customer(s) encountering issues during beta and production phases.

    Support Engineer is considered an emerging expert in the technical and functional areas, implementation strategies, setup, installation, configuration, and integration technologies and influences product design by providing feedback to development.

    You will be expected to master complex technical and functional areas and have the ability to suggest and/or create diagnostics and troubleshooting tools for the larger will also be instrumental in helping to define/refine the future support processes and help prepare the larger support team for the big release.

    Oracle Fusion HCM Cloud is constantly growing and so it our team. If you are skilled in SQL, have a customer / software support / implementation background and have a keen interest in Cloud, you may want to check this opportunity out .

    We work closely with Development, Product Management as well as other Oracle teams and partners. You will be the technical interface to customers and Oracle Partners for resolution of problems related to the implementation, maintenance and use of Oracle Fusion HCM Cloud Product.

    Routinely, you will act independently while researching, developing, testing and documenting solutions for customer issues.

    Some experience in implementation, support, consulting and/or development in HCM

    Communication skills with the ability to provide advice to both technically and non-technically aware customers

    Diagnostics and troubleshooting abilities

    Knowledge of SQL – medium level

    . degree in Computer Science, Information Technology, Engineering or equivalent work experience

    Fluent in English – both written and verbal