Quality Analyst with German

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Angajator: GABTEO CONSULT
Domeniu:
  • Controlul calitatii
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 28.03.2019
    Scurta descriere a companiei

    O companie formata dintr-o echipa tanara si dinamica, ce ofera servicii de consultanta si recrutare de personal.

    Cerinte

    • Fluency in English and German;
    • Bachelor's Level Degree or equivalent;
    • Strong oral and written communication skills;
    • Proficiency in MS office applications;
    • Good MS Excel knowledge;
    • Process oriented, organized, structured and detailed;
    • Presentation skills;
    • Service minded, able to take the customer perspective;
    • Proven ability to develop employees by identifying learning and communication styles thus responding with appropriate levels of coaching, mentoring, discipline and support.

    Responsabilitati

    Quality Assurance and Customer Satisfaction:

    • Ensures quality targets laid out are met;
    • Implements and performs effective quality controls as per documentation requirements;
    • Provides feedback to each team member to ensure adherence to quality requirements;
    • Assesses performance of teams and counsels for performance improvement;
    • Ensures VOC scores are met or exceeded
    • Develops process maps; documents the control methods regarding the quality KPIs and the reporting system
    • Works out the collected data and provides on time accurate reports;
    • Carries out periodic analysis to determine the process quality baseline and identify trends
    • Financial Perspective Contributes to the vertical QNS target through Quality Initiatives;
    • Ensures excellent customer relationship management and makes sure the client is referenceable;
    • Drives resolution of client complaints and escalations.

    Training:

    • Ensures Training Needs Analysis is done regularly for all team members in order to address individual development needs to support business goals;
    • Ensures Training schedules are followed and delivered;
    • Identifies, develops and mentors a successor;
    • Complies to all internal regulations and policies;
    • Performs any other reasonable tasks that are needed for process excellence.

    Alte informatii

    Benefits:

    • Bonuses for your results;
    • Employee referral bonuses;
    • Medical coverage for you and a dear one;
    • Meal-tickets, free coffee, pastries and fruits, to keep you energized;
    • Bookster and Benefits Online for you to enjoy your hobbies;
    • A great office, a friendly atmosphere in a multi-cultural environment. Teambuilding and Christmas party;
    • Wide range of development and training options (including soft skills and language courses). Dedicated buddy training.