Quality Analyst with German
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O companie formata dintr-o echipa tanara si dinamica, ce ofera servicii de consultanta si recrutare de personal.Cerinte
• Fluency in English and German;
• Bachelor's Level Degree or equivalent;
• Strong oral and written communication skills;
• Proficiency in MS office applications;
• Good MS Excel knowledge;
• Process oriented, organized, structured and detailed;
• Presentation skills;
• Service minded, able to take the customer perspective;
• Proven ability to develop employees by identifying learning and communication styles thus responding with appropriate levels of coaching, mentoring, discipline and support.
Quality Assurance and Customer Satisfaction:
• Ensures quality targets laid out are met;
• Implements and performs effective quality controls as per documentation requirements;
• Provides feedback to each team member to ensure adherence to quality requirements;
• Assesses performance of teams and counsels for performance improvement;
• Ensures VOC scores are met or exceeded
• Develops process maps; documents the control methods regarding the quality KPIs and the reporting system
• Works out the collected data and provides on time accurate reports;
• Carries out periodic analysis to determine the process quality baseline and identify trends
• Financial Perspective Contributes to the vertical QNS target through Quality Initiatives;
• Ensures excellent customer relationship management and makes sure the client is referenceable;
• Drives resolution of client complaints and escalations.
• Ensures Training Needs Analysis is done regularly for all team members in order to address individual development needs to support business goals;
• Ensures Training schedules are followed and delivered;
• Identifies, develops and mentors a successor;
• Complies to all internal regulations and policies;
• Performs any other reasonable tasks that are needed for process excellence.
• Bonuses for your results;
• Employee referral bonuses;
• Medical coverage for you and a dear one;
• Meal-tickets, free coffee, pastries and fruits, to keep you energized;
• Bookster and Benefits Online for you to enjoy your hobbies;
• A great office, a friendly atmosphere in a multi-cultural environment. Teambuilding and Christmas party;
• Wide range of development and training options (including soft skills and language courses). Dedicated buddy training.