Support Analyst with French for SAP

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Employer: Inetum Romania
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 26.02.2019
    Remote work: On-site
    Short company description

    About Inetum, Positive digital flow:

    Inetum is an IT services company that provides digital services and solutions and a global group that helps companies and institutions to get the most out of digital flow. The Inetum group is committed towards all these players to innovate, continue to adapt and stay ahead. With its multi-expert profile, Inetum offers its clients a unique combination of proximity, a sectorial organization and solutions of industrial quality. Operating in more than 26 countries, the Group has nearly 27,000 employees and in 2020 generated revenues of €1,965 billion.

    Inetum Romania is an important player in the IT services and solutions market in our country, with over 15 years of activity. It is a stable, growing and profitable company with over 500 employees who provides IT consulting services, infrastructure and software development assistance, digital services implementation and support.

    In an Agile format, our teams work on cloud initiatives, application development, business intelligence, automation and digitalization projects that contribute to the profit and evolution of our clients. The diversity of our projects offers team members the opportunity for learning and growth. The company had a turnover of 20 million EURO in 2021.

    Requirements

    • Experience on the administration/ exploitation/Level 1 Support of SAP BFC of minimum 2 years
    • Knowledge of SAP ICS and of consolidation processes are a plus
    • A rigorous behavior for the preparation of the accounting closing considering the criticality of the activity
    • Availability to work on call (24/24h) and outside business hours during the quarterly closings • French – Medium Level (being able to speak) and English – Medium Level
    • Accounting and Financial or IT background – Academy of Economic Studies

    Responsibilities

    • Prepare the closing in SAP BFC and ICS: preparation of financial packages for the entities from the group, integration of the referential files, preparation of consolidation definitions
    • Ensure the end user support (management of incidents and requests) for the applications ICS & Figaro
    • Contributes to a good level of service for the applications managed and to the continuous improvement of their performance
    • Ensure the reporting of the GAP activity during the closure steering
    • Participate to the exploitation and administration of the reporting tool
    • Ensure the coordination of the reporting delivery and of the referential administration
    • Act as an interface between the entities of the group and the users of the applications and perform the end user support
    • Follow-up on the performance of the production (elaboration of production indicators, follow-up on the treatment of the incidents, requests, etc.)
    • Contributes to the continuous improvement (identification and corrections of disfunctions, problems, processes, etc.)
    • Administrate the documentation (procedures, update calendars considering the business constraints and service interruptions linked to the exploitation)

    Other info

    We also value:
    • Openness, stress management, cooperation and very good communication skills
    • Responsible attitude, strong autonomy and ambition in achieving your mission
    • Team spirit, very good adaptability, client satisfaction orientations, rigor and structure

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