Junior Technical Support

This job is no longer active!

View all jobs Bosch Service Solutions SRL active


View all jobs Junior Technical Support active on Hipo.ro

View all jobs IT Software active on Hipo.ro


Employer: Bosch Service Solutions SRL
Domain:
  • IT Software
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • Timisoara
  • Updated at: 25.03.2019
    Short company description

    At Bosch Service Solutions we are looking for dedicated and dynamic people who are ready to face daily challenging tasks in an international and innovative environment – people who can identify opportunities and make the most of them. No matter if you start as an intern, a graduate or a professional with years of experience – at Bosch Service Solutions you’ll find the right job with passionate and dedicated colleagues.

    Make it hapen. Apply now at timisoara.recruitment@ro.bosch.com.

    Requirements

    Qualifications

    - Networking knowledge (USB, Ethernet, WiFi, Bluetooth, SPI).No previous experience in technical customer support position required;
    - Customer service skills and ethics;
    - Phone handling and problem solving skills;
    - Ability to juggle multiple enquiries/queries. Ability to work under pressure;
    - High degree of self-motivation;
    - Communication skills and pronounced capacity for teamwork;
    - Innovation and flexibility.



    Additional Information

    Flexible benefits and services, medical services, employee discounts, various sports and health opportunities.

    Responsibilities

    Job Description

    - 1st level IT support for Bosch beneficiaries according to specific known-error data base solutions;

    - Answering inquiries of end-users by clarifying requested information;

    -  Issue localization/identification, researching solution and providing information to end-user;

    -   Collecting, documenting inquiries, malfunctions and problems related to area of activity;

    -   Resolves incidents by clarifying issues; researching and exploring answers and alternative solutions;

    -   Implementing known or received solutions and escalating unresolved issues according to a given; workflow;

    -   Maintaining knowledge data base according to service work instructions.