Junior Technical Support

Employer: Bosch Service Solutions SRL
Domain:
  • IT Software
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • Timisoara
  • Updated at: 25.03.2019
    Short company description

    At Bosch Service Solutions we are looking for dedicated and dynamic people who are ready to face daily challenging tasks in an international and innovative environment – people who can identify opportunities and make the most of them. No matter if you start as an intern, a graduate or a professional with years of experience – at Bosch Service Solutions you’ll find the right job with passionate and dedicated colleagues.

    Make it hapen. Apply now at timisoara.recruitment@ro.bosch.com.

    Requirements

    Qualifications

    - Networking knowledge (USB, Ethernet, WiFi, Bluetooth, SPI).No previous experience in technical customer support position required;
    - Customer service skills and ethics;
    - Phone handling and problem solving skills;
    - Ability to juggle multiple enquiries/queries. Ability to work under pressure;
    - High degree of self-motivation;
    - Communication skills and pronounced capacity for teamwork;
    - Innovation and flexibility.



    Additional Information

    Flexible benefits and services, medical services, employee discounts, various sports and health opportunities.

    Responsibilities

    Job Description

    - 1st level IT support for Bosch beneficiaries according to specific known-error data base solutions;

    - Answering inquiries of end-users by clarifying requested information;

    -  Issue localization/identification, researching solution and providing information to end-user;

    -   Collecting, documenting inquiries, malfunctions and problems related to area of activity;

    -   Resolves incidents by clarifying issues; researching and exploring answers and alternative solutions;

    -   Implementing known or received solutions and escalating unresolved issues according to a given; workflow;

    -   Maintaining knowledge data base according to service work instructions.