Front Desk Officer - Mangalia

Angajator: RINF Tech
Domeniu:
  • Customer support - Client service
  • Relatii Publice
  • Vanzari
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • Mangalia
  • Actualizat la: 19.03.2019
    Scurta descriere a companiei

    For over 10 years we deliver digital products and services, with full focus on high quality and innovative solutions that drive business growth.
    We empower businesses with customized, high performance components from our Tech Garages™, originating in strong engineering practices, agile engines, and ideation workshops.
    We started the company in 2006 with the vision of becoming a reliable partner for growing businesses and organizations that aim to upgrade internally and influence their industry.
    Year over year we enriched our knowledge and expertise with investing extra efforts in building PoCs meant to boost the adoption of digital waves within the projects with our clients (data, IoT, machine learning, deep learning etc.). We soon realized that our growth was proportional to our core principle of always promoting innovating components in every customer relationship.
    In the changing and challenging business environment we all swim in today, our clients need a business oriented partner that can build innovative solutions and relieve them of their current navigation difficulties.

    People & Culture
    At RINF Tech you'll find a team of people that embrace and encourage diversity, that are driven by passion for performance. We welcome initiative with enthusiasm and encourage people to follow their intuition and build a solid argument for the thing they believe in. At RINF Tech your voice is heard!
    We are a closely knit, passionate team set to make our clients lives easier and their companies more successful. The most important thing is that we value our people, not only as employees, but as individuals, we support and appreciate each personality, because for us different is unique.
    We are passionate about technology. Our hobby is also our field of work and that shows in everything that we do.

    Cerinte

    • Studii medii absolvite
    • Cunostinte operare calculator
    • Experienta minima: 6 luni in Vanzari/Call center etc
    • Abilitati de comunicare cu oamenii

    Responsabilitati

    • Asistarea clientilor in vederea utilizarilor echipamentelor de tip self service
    • Relationarea cu clientii/potentialii clienti Enel care vin in magazinele Enel, prin abordarea directa a acestora si identificarea necesitatilor acestora
    • Prezentarea procesului de racordare la retea si contractare, prezentarea modului de solutionare a diverselor cereri formulate de client precum si inregsitrarea acestora in sistemul informatic
    • Inregistrarea, arhivarea si transmiterea documentelor fizice primite de la clienti sau Achizitor care fac obiectul activitatii desfasurate de Achizitor : cereri, documente, contracte de furnizare a energiei electrice, oferte de furnizare, avize de racordare sau amplasament, documente pentru constituirea garantiei precum si a altor documente ;
    • Actualizarea bazei de date a clientilor existenti
    • Preluarea si introducerea in sistemul informatic a acordurilor de prelucrare a datelor personale ale clientilor
    • Scanarea documentelor depuse de clienti in situatia in care este necesar acest lucru
    • Verificarea datelor de inregistrare ale clientilor precum si orice alte activitati comunicate de catre Achizitori, necesare pentru indeplinirea obiectului prezentului contract
    • Prezentarea avantajelor contractelor de furnizare a energiei electrice/gazelor naturale/serviciilor cu valoare adaugata si incheierea/activarea acestora
    • Prezentarea avantajelor extra serviciilor si produselor puse la dispozitie clientilor de catre Achizitor si incheierea sau activarea contractelor pentru acestea
    • Participarea in activitati de tip “caravane” destinate inchierii de contracte de furnizare a energiei electrice/gazelor naturale/serviciilor cu valoare adaugata
    • Participarea in activitati de tip campanii telefonice destinate incheierii de contracte de furnizare a energiei electrice/gazelor naturale/serviciilor cu avloare adaugata.
    • Participarea in activitati de tip “campanii telefonice destinate incheierii de contracte de furnizare a energiei electrice/gazelor naturale/serviciilor cu valoare adaugata sau prezentarii a oricaror alte produse lansate de companie pe durata desfasurarii contractului.