Front Desk Officer/Relatii clienti Enel Pipera Nord

Angajator: RINF TECH
Domeniu:
  • Customer support - Client service
  • Relatii Publice
  • Vanzari
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 18.07.2019
    Scurta descriere a companiei

    More than 13 years have passed from 2006, when our adventure begun. Our purpose was to become a reliable partner for businesses and organizations that aim to grow and architect their future within their industry and outside of it.

    We are passionate innovators, with a taste for creativity, brave vision and out-of-the-box thinking. This is why we built partnership with some of the leader companies in Robotics, Automotive and Computer Science.

    During the last years we developed our own product: MATT, the robot for automated QA testing. We are now living a wonderful adventure promoting MATT, sharing ideas and getting in touch with a diverse and enriching constellation of enterprises.

    The quality of our work and the trustworthiness of our brand made us into who we are now: an organization composed of over 400 skilled, diverse, enthusiast and motivated people, with a variety of technological expertise, working in an inspiring and creative environment. We deliver innovative digital products and services, supporting our partners’ growth and consequentially growing ourselves.

    People & Culture

    At RINF TECH you'll find a team of people that embrace and encourage diversity, that are driven by passion for performance. We welcome initiative with enthusiasm and encourage people to follow their intuition and build a solid argument for the thing they believe in. Your voice is heard! We are a driven and inclusive team, whose purpose is to make our clients lives easier and their companies successful. The most important thing is that we value our people, not only as employees, but as individuals: we support and appreciate each personality, because for us different is unique. We are passionate about technology. Our hobby is also our field of work and that shows in everything that we do.

    Cerinte

    • Studii medii absolvite
    • Cunostinte operare calculator
    • Experienta minima: 6 luni in Vanzari/Call center etc
    • Abilitati de comunicare cu oamenii

    Responsabilitati

    • Asistarea clientilor in vederea utilizarilor echipamentelor de tip self service
    • Relationarea cu clientii/potentialii clienti Enel care vin in magazinele Enel, prin abordarea directa a acestora si identificarea necesitatilor acestora
    • Prezentarea procesului de racordare la retea si contractare, prezentarea modului de solutionare a diverselor cereri formulate de client precum si inregsitrarea acestora in sistemul informatic
    • Inregistrarea, arhivarea si transmiterea documentelor fizice primite de la clienti sau Achizitor care fac obiectul activitatii desfasurate de Achizitor : cereri, documente, contracte de furnizare a energiei electrice, oferte de furnizare, avize de racordare sau amplasament, documente pentru constituirea garantiei precum si a altor documente ;
    • Actualizarea bazei de date a clientilor existenti
    • Preluarea si introducerea in sistemul informatic a acordurilor de prelucrare a datelor personale ale clientilor
    • Scanarea documentelor depuse de clienti in situatia in care este necesar acest lucru
    • Verificarea datelor de inregistrare ale clientilor precum si orice alte activitati comunicate de catre Achizitori, necesare pentru indeplinirea obiectului prezentului contract
    • Prezentarea avantajelor contractelor de furnizare a energiei electrice/gazelor naturale/serviciilor cu valoare adaugata si incheierea/activarea acestora
    • Prezentarea avantajelor extra serviciilor si produselor puse la dispozitie clientilor de catre Achizitor si incheierea sau activarea contractelor pentru acestea


    Alte informatii

    Locatii:
    • Drumul Taberei
    • Unirii