Customer Sales Support Manager with English (back office)

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

He/she provides technical expertise and pricing information for the assigned customers’ catalog, making sure that the Corporate clients can order the correct configurations on the agreed prices, anytime.

Requirements:
- Experience in sales operations (quotation, configuration, product specifications etc.), customer support and/or IT;
- Fluent in English;
- Excellent communication skills;
- Customer oriented;
- Ability to analyze, investigate and solve problems without a standard resolution.

Responsibilities:
- Compare the current B2B e-commerce platform with the new platform;
- Find any possible mismatch in terms of products, prices, addresses, portal structure and overall layout and engage with the back-office teams for the corrections;
- Support in migrating from one e-commerce platform to another and closely working with the account CSSM.

Benefits:
– Health insurance;
– Meal tickets;
– Other benefits such as gym & transportation discount, holiday vouchers etc.

Other:

– Location: Pipera metro station
– Schedule: 09-18 (flexible)