IT Support Level 1 with flexible schedule

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Employer: Genpact
Domain:
  • Engineering
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 26.05.2019

    Ideal candidate

    What are we looking for?

    A good level of English is mandatory to do the job right.
    You will work as part of a large and friendly team so it’s important to be a team player.
    We like customer management skills as well as a keen eye for details and problem solving attitude.
    And we will value your willingness to learn!

     

    Job description

    Job description:

    How about being the single point of contact in IT matters, for your client? Be it phone, chat, e-mail or ticketing platforms your support is highly valued and appreciated! You will learn how to work in a virtual environment, interacting with colleagues and clients all over the globe.
    How can you make a difference? Understand your customer’s needs and exceed its expectations with a friendly and can-do attitude.
    • Providing support for user requests around hardware, software, network and service issues
    • Coordinate incident resolutions with Level 2 and Level 3 staff
    • Logging and keeping records of user queries

    Company details

     

    Do you speak more than one language? Genpact is the perfect place to be!

    At Genpact, we're the ones driving it. Each of us leads change by being curios, incisive and courageous in everything we do. Together, we turn everyday change into progress.

    Genpact in Romania

    We are the largest employer and talent developer in the business services industry, with more than 3500 employees in our Cluj-Napoca and Bucharest offices.

    Genpact's way of Growing our People

    ​Extensive Learning Opportunities Career Growth Opportunities Continued Investment in Community Global Leadership Programs Employee Focused Benefits Rewards & Recognition

    Work from an office built like a home!

    Located at 300 m distance from Pipera Metro station, the whole building has been built to keep Genpacters sharp and efficient. Cozy lounge & social areas: 6 state of the art relaxation rooms, 400 parking places, bicycle parking with showers, Yoga studio soon, kindergarden soon.