Support Services Advisor with German

Job Summary: 

We are looking for a Support Services Advisor with German language skills (medium to advanced) to provide dedicated first line support to customers who include internal end users, Ericsson suppliers and Ericsson customers for the services delivered by the Shared Services AND global units. This requires receiving and registering inquiries, solving them or referring to the relevant secondary support team. The result is resolved inquiries allowing freed-up time and thereby higher productivity for the customer.

Responsibilities:

• You will handle inquiries
• Manage calls
• Execute in processes, services, and scope
• Provide support or perform tasks in projects
• Initiate improvement activities

  Key Qualifications: 

• Education: Bachelor’s degree, degree in Finance is considered in advantage
• Min years of experience: entry to mid level
• Languages: German (medium-advanced) and advanced English
• Domain experience: Customer Service
• Accounting & Reporting
• Change & Improvement Management Skills
• Coaching & Mentoring

  Why is Ericsson a great place to work?

• Ericsson is the driving force behind the Networked Society where every person and every industry is empowered to reach their full potential. Mobility, broadband and the cloud are transforming the world, enabling industries and society to provide better services, capture new opportunities, improve businesses, increase efficiency, and create new user experiences.

• Our services, software and infrastructure support every major telecom operator in the world. The transformation that this brings allows people, business and society to fulfill their potential and create a more sustainable future.

  With aboutemployees and customers in 180 countries, we combine global scale with technology and services leadership. We support networks that connect more than billion subscribers. 40 percent of the world’s mobile traffic is carried over Ericsson networks. And our SEK 100 billion investment in research and development over the last three years ensure that our solutions – and our customers – are at the forefront of innovation.

  At Ericsson, we give our employees the freedom to think big. Your ideas and innovations can turn into achievements that impact society and change the world. Are you ready to be a change-maker? Learn what makes YOU + Ericsson a powerful combination. Join us today.

  Founded in, Ericsson has its headquarters in Stockholm, Sweden. Net sales in 2014 were SEK billion (USD billion). Ericsson is listed on NASDAQ OMX stock exchange in Stockholm and the NASDAQ in New York.