IT Helpdesk with German
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Angajator: | GiGroup Romania |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 26.05.2019 |
Remote work: | On-site |
We #changelives! Descoperă oportunități globale cu GI Group Holding, un pionier în servicii HR care valorizează și promovează evoluția carierei tale.
Parte a unei echipe de peste 6700 de specialiști prezenți în 34 de țări, noi ne angajăm să dezvoltăm piața muncii prin soluții inovatoare și personalizate. Alege să lucrezi într-un mediu care apreciază valoarea personală și profesională.
Construiește-ți cariera cu noi! Contactează-ne pentru a explora cum te putem ajuta.
• Good level of German and English
• More than 1 year of experience in solving L1 and L2 tickets
• Experience in application monitoring and resolving technical issues raised by the end users
• Ability to understand the issue and define the priority and escalate to L2/L3 level
• Incident management knowledge skills
• Good communication skill
• Handle customer queries through live chat, email and phone
• Investigating issues engaging with problem management
• Continual service improvement activities.
• Provide guidance to users on next steps to resolve the issues.
• Continual Service improvement activities.
You will enjoy:
• Bonuses for your results
• Employee referral bonuses
• Medical coverage for you and a dear one
• Meal-tickets, free coffee, pastries and fruits, to keep you energized
• A great office, a friendly atmosphere in a multi-cultural environment. Teambuilding and Christmas party
• Wide range of development and training options (including soft skills and language courses). Dedicated buddy training
• Bookster and Benefits Online for you to enjoy your hobbies
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