IT Helpdesk with German

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Angajator: Gi Group Romania
Domeniu:
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 26.05.2019
    Scurta descriere a companiei

    Gi Group este una dintre cele mai mari companii de resurse umane la nivel mondial, oferind servicii pentru dezvoltarea pieței forței de muncă. Grupul oferă servicii de muncă temporară și permanentă, recrutare și selecție, servicii de consultanță și training cât și alte servicii complementare.

    Cerinte

    • Good level of German and English
    • More than 1 year of experience in solving L1 and L2 tickets
    • Experience in application monitoring and resolving technical issues raised by the end users
    • Ability to understand the issue and define the priority and escalate to L2/L3 level
    • Incident management knowledge skills
    • Good communication skill

    Responsabilitati

    • Handle customer queries through live chat, email and phone
    • Investigating issues engaging with problem management
    • Continual service improvement activities.
    • Provide guidance to users on next steps to resolve the issues.
    • Continual Service improvement activities.

    Alte informatii

    You will enjoy:

    • Bonuses for your results
    • Employee referral bonuses
    • Medical coverage for you and a dear one
    • Meal-tickets, free coffee, pastries and fruits, to keep you energized
    • A great office, a friendly atmosphere in a multi-cultural environment. Teambuilding and Christmas party
    • Wide range of development and training options (including soft skills and language courses). Dedicated buddy training
    • Bookster and Benefits Online for you to enjoy your hobbies