L2 Service Desk Technician with Dutch & English
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EVERIENCE Romania is present in Timisoara since 2013 and received in 2019 the 1st prize for High Tech companies on the local market.
Our main activities:
Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Selesforce, Cegid and for client specific applications
IT Service Desk (40%) : Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365
BPO (20%): Externalization of business processes, back office activities within our specialization
Join and grow with EVERIENCE!
Choose a job that makes sense among our current opportunities.
Schedule: Monday to Friday, day shifts, No nights
Support languages: Dutch + English
Knowledge in at least one of domains such as electronic messaging, data bases, storage, security, redundancies, virtualization
Knowledge of one or more specific technical fields among : PCs, Active Directory, networks, Windows, remote control tools, Level 2 office applications, electronic messaging, printers, Internet use and connection, VPN, telephony.
Spoken languages: Dutch & English
Previous service desk or customer care experience,
Aptitude for providing positive customer service,
- Provide second line IT technical support (windows, office) with accurate and creative solutions to customer problems which can be handled remotely and for business application support.
- Research, resolve, and respond to complex issues (office, windows, outlook, internet...) received via telephone calls from customers as well as issues escalated by the 1st line support
- Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction
- Demonstrate excellent customer service at all times
- Remote software installation via SCCM
- Rights attribution by using Active Directory
- Technical support for Windows, android, IOS, printers
- Support for Citrix , different applications specific for the client
What we offer:
Central building offices with excellent view on the city, top facilities and equipment
Meal tickets and gift vouchers
Regina Maria medical package
Extra vacation days
Massage at the office day
Fruits on the house
What about choosing much more than a job ?