L2 Service Desk Technician with Dutch & English

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Employer: EVERIENCE Romania
Domain:
  • Customer Support - Client Service
  • IT Software
  • Public Relations
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • nationwide
    Updated at: 25.11.2020
    Short company description

    EVERIENCE Romania is present in Timisoara since 2013 and received in 2019 the 1st prize for High Tech companies on the local market.

    Our main activities:

    Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Selesforce, Cegid and for client specific applications

    IT Service Desk (40%) : Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365

    BPO (20%): Externalization of business processes, back office activities within our specialization

    Join and grow with EVERIENCE!
    Choose a job that makes sense among our current opportunities.

    Requirements

    Schedule: Monday to Friday, day shifts, No nights
    Support languages: Dutch + English

    Essential experience/skills

    Knowledge in at least one of domains such as electronic messaging, data bases, storage, security, redundancies, virtualization

    Knowledge of one or more specific technical fields among : PCs, Active Directory, networks, Windows, remote control tools, Level 2 office applications, electronic messaging, printers, Internet use and connection, VPN, telephony.

    Spoken languages: Dutch & English

    Previous service desk or customer care experience,

    Aptitude for providing positive customer service,

    Agreeability,

    Analytical skills,

    Accountability,

    Listening skills,

    Team player,

    Questioning skills

    Responsibilities

    Responsibilities:

    - Provide second line IT technical support (windows, office) with accurate and creative solutions to customer problems which can be handled remotely and for business application support.

    - Research, resolve, and respond to complex issues (office, windows, outlook, internet...) received via telephone calls from customers as well as issues escalated by the 1st line support

    - Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction

    - Demonstrate excellent customer service at all times

    - Remote software installation via SCCM

    - Rights attribution by using Active Directory

    - Technical support for Windows, android, IOS, printers

    - Support for Citrix , different applications specific for the client

    Other info

    What we offer:

    Permanent contract
    Central building offices with excellent view on the city, top facilities and equipment
    Competitive salary
    Performance bonus
    Meal tickets and gift vouchers
    Training opportunities
    Regina Maria medical package
    Co-payment 7Card
    Extra vacation days
    Massage at the office day
    Fruits on the house

    What about choosing much more than a job ?
    #AJobThatMakesSense