Technical Advisor - Microsoft 365 IDENTITY

It’s a time of exciting change and new thinking at Microsoft. We’re focused on improving the day-to-day lives of our customers, delivering meaningful impact through ground-breaking technology and providing a truly unified experience.

Through incredible services like OneDrive and Xbox Live powering a Mobile First, Cloud First world, we deliver a positive blend of work and play across different devices, locations and users. Across digital life, we’re reinventing productivity.

In order to fuel this change, we need people prepared to challenge convention, question the status quo and collaborate with likeminded individuals that don’t fear failure but see it as a necessary step toward making a mark on the world.

If shaping a better, more exciting future is what motivates you, you’ll be in good company.

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This position is a contingent staff position and employed by an external agency in service for Microsoft.



Technical Advisor –  Microsoft 365 IDENTITY

Microsoft envisions a mobile-first, cloud-empowered world. A world of endless possibilities. A world where passionate innovators come to collaborate in order to empower every person and every organization on the planet to achieve more. We’re a glimpse ahead, reinventing the way we work, play, learn and do business. Bring your vision to ours!

YOU are an analytical person, passionate about technology. You enjoy taking things apart and building them back together, because understanding and solving technically complex issues is what drives you. You are looking for highly experienced colleagues to help you deepen your technical knowledge. At the same time, you thrive in an international environment by communicating well in English and a second foreign language with knowledgeable IT professionals within large corporate customers and by maintaining long-lasting business relationships with them.

Job Scope and Requirements:

Strong track record of working within support or operationally focused organizations
A minimum of 5 years experience in support or service based industries. Fortune 500 support/customer care experience preferred
Deep insight/perspective into customer care/service experiences
Experience with high volume in the Microsoft 365 commercial online services and subscriptions environments preferred
Ability to communicate effectively, and develop strong long term relationships with senior leaders
Collaboration - Demonstrates effective cross-group collaboration skills
Ability to grow relationships with strategic outsource partners who are committed to Microsoft and our customers
Understanding of Microsoft's Office 365 productivity services strategy
WE are a diverse team delivering industry-leading services across the globe. We strive to be our customers’ and partners’ trusted advisors, by helping them through our expertise to fuel some of the largest and most complex IT solutions in the world. We are constantly exposed to cutting-edge software, services and devices and are proud to shape future technologies. We grow professionally through coaching from experienced mentors and through focused career development programs reaching into a wide range of opportunities.

Substantial recognition and rewards proportional to performance
Attending technical training and conferences, participating in internships abroad and earning certifications
Access to a large array of learning resources
Flexibility to work from home
Having a real impact while doing what you love

Depending on your level of seniority, you already know at least some of the following technologies (and wish to learn the others):

Familiarity and knowledge of Microsoft 365 Cloud services suite
Good understanding of Identity services, provisioning, Active Directory internals
Good understanding of Microsoft 365 Exchange Online service 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.