HR Contact Center with Polish

Employer: British American Tobacco Global Business Services
  • Human Resources - Psychology
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 25.03.2019

    British American Tobacco Global Business Services currently has an exciting new opportunity for an HR Contact Center with Polish, joining us on a permanent basis, in our Bucharest offices.


    Principal Accountabilities:

    • Provides generalist HR advice and guidance on HR policies, processes and general queries, acting as the first point of contact for BAT employees where self-service is either unavailable or where the query cannot be resolved through the self-service channels available;
    • Is responsible for processing HR administration activities using the reference materials available across a range of specialisms, supporting direct customer facing queries;
    • Collects and verifies supporting documentation from employees and line managers in order to initiate / complete HR transactions;
    • Analyses customer requests and determines where queries require specialist support or escalation to appropriate parties;
    • Executes administrative and transactional processes across the scope of service provided, using online tools, systems and applications;
    • Monitors own performance against service standards, established SLAs and KPIs, to ensure that a professional, efficient and quality service is consistently provided to customers.

    Knowledge, Skills and Experience:

    • Bachelor's Degree in a relevant area;
    • Experience in HR with an understanding of HR practices and polices;
    • English and Polishlanguage proficiency;
    • Customer-oriented;
    • Advanced Microsoft Office skills;
    • Problem Solving skills - diagnoses, negotiates and orchestrates the solutions to solve business problems;
    • Demonstrates excellent verbal and written communications across different audiences and channels