Team Leader for Customer Service and Demand Planning
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Randstad is specialized in solutions in the field of flexible work and human resources services. Our services range from regular temporary staffing and permanent placements to in-house, professionals, search & selection, and HR Solutions.
The Randstad Group is one of the leading HR services providers in the world, with top-three positions in Argentina, Belgium & Luxembourg, Canada, Chile, France, Germany, Greece, India, Mexico, the Netherlands, Poland, Portugal, Spain, Switzerland, the UK, and the United States as well as major positions in Australia and Japan.
In 2015, Randstad had approximately 29,750 corporate employees and around 4,473 branches and in-house locations in 39 countries around the world. Randstad generated revenue of € 19.2 billion in 2015. Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands.
Education & Work Experience:
Solid experience (>5 years) in customer service, demand planning or supply chain;
Proven track record of delivering results;
Business understanding and market knowledge;
Very good SAP knowledge (this will be tested);
Good English, both written and spoken.
Ability to lead and engage the team
Able to drive change in the organization and constantly improve the processes
Clear and effective communicator
Strong influencing skills & strong collaboration skills
Strong practical problem-solving skills and analytical approach
Excellent Excel skills
Languages: Romanian; English - advanced
Leading customer service & demand planning function with the purpose to create preferred partnership with retailers, by creating simply outstanding customer experience.
Key operational responsibilities
-Functionally responsible for customer service & demand planning in sales division;
-Coordinate & lead team of customer service specialists & demand planner (however, without direct reports);
-Drive different processes, like Integrated business planning process together with GM, CCS, sales team, product lines, controllers, marketing;
-Drive phase out/in process;
-Drive e-commerce development (e-ordering via B2B, TP, EDI);
-Taking role of “proactive availability manager”;
-Drive implementation of new tools (like CTI/CM);
-Drive cooperation with supply chain & logistics (service triangles);
-Drive process optimization & waste reduction in customer service area;
-Drive cooperation with IT teams;
-Actively participate in EMEA & Cluster key user groups & calls;
-Managing product availability improvement (UFR PA) and direct delivery execution;
-Managing trade survey process and driving governance model accordingly;
-Using different tools in customer service & DP area (SAP, APO, IOS, CRM, etc);
-Driving cost to service optimization (customer segmentation, direct deliveries growth, etc);
-Working in matrix environment;
-Driving product exchange & RAD (returns & damages) process optimization;
-Begin back up for customer service specialist & demand planner.