Service Desk Engineer

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Employer: Bitdefender
  • Engineering
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 16.04.2019

    Job Description:


    • Provide system administration services for Windows and Linux infrastructure and development systems;
    • Provide technical support for internal users;
    • Ensure systems are kept in required configuration profile, including: maintenance, changes as required by evolvement of production environments, updating software and software configurations;
    • Perform troubleshoot on Windows and Linux systems to identify hardware, software and networking issues (both OS and application level);
    • Perform specific failure recovery procedures for managed systems and applications;
    • Assume other duties / projects as they arise and be responsive to the needs of the department;
    • Actively contribute to all ongoing and new internal projects;
    • Keeping up-to-date with the latest position related technologies;
    • Provide weekly status report on activities completed and current/ongoing projects;
    • Timely and accurate reporting on status for assigned tasks;
    • Ensuring that operational procedures are up to date and effectively applied;
    • Meet the SLA requirements and the internal procedural workflow.


    Technical Requirements:


    • Windows and *nix administration and debugging (install/upgrade/repair, starting/stopping/monitoring services, maintenance, upgrade, back-up);
    • Operating systems: WindowWindows Serverand Linux (CentOS, Ubuntu);
    • LowMedium Windows Server Family administration knowledge (AD, DHCP, DNS, Remote Services);
    • LowMedium Networking knowledge on Windows, Linux and managed switches.


     Other requirements:


    • Cooperating efficiently with other department members in order to improve the IT services and overall team performance;
    • Good communication skills, able to share information and clarify business specifications into technical terminology;
    • Minimum 1 years of experience in the technical support field;
    • Relevant university degree in IT or an apprenticeship as an IT specialist;
    • Maintaining problem tracking and resolution at a detailed level for service request;
    • Result-oriented and good diagnostic skills;
    • Efficient time management and team player.


    If you take up our offer, you will benefit of:


    • Competitive salary based on the experience and skills;
    • Dynamic and motivating environment, relaxation rooms;
    • Medical services, illness and accident insurance;
    • Flexible work hours;
    • Personal and professional development through trainings.