Support Consultant DUTCH

Employer: Automatic Data Processing (ADP) Romania
Domain:
  • Human Resources - Psychology
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 25.03.2019

    KEY DUTIES/TASKS:

    • Undergo Product training, maintain up-to-date knowledge and evolve alongside the HR Solutions
    • Communicate with the Principal Consultant / customer contacts to understand in-depth technical aspects of the customer ‘s requirements
    • Ensure that the implemented functionality is thoroughly tested and delivered on time
    • Provide technically accurate and sustainable resolutions to client reported problems and document these for future reference
    • Provide sustainable data models and solutions within the scope of the HR solutions to satisfy the customer requirements
    • Function as a liaison between the Principal Consultant and the team through which client requirements flow
    • Analyze the effort involved in developing/implementing these solutions and provide estimates
    • Work with the build team consisting of Consultants/ Associate Consultants and develop complex bits of functionality
    • Develop and maintain excellent relationships based on trust and credibility with all our customers
    • Help in continuously improving the support service to maintain a high level of customer satisfaction.
    • Work with implementation and product development teams around the globe to identify and report defects
    • Maintain and contribute to the Knowledge Base library
    • Work closely with the team and support in training and assessing new recruits
    • Adhere to ADP standards, policies and methodologies in all areas of business
    • Analysis activities in order to define specifications for building effective systems, capable to meet user requirements
    • Giving advice to clients to optimize their use of the product
    • Adjust set up of the product when requested
    • Ability to influence and guide clients to ADP best practice and standard solution adoption

     

    REQUIREMENTS:

    • Graduates / Post Graduates in Engineering or Computer Applications is an added advantage
    • Multilingual Capability (English + Dutch)
    • Proven experience in supporting international customers
    • Experience in managing small teams and delivering small and mid-size projects
    • Experience working with HR Information Systems / CRM Systems will be a massive advantage
    • Ability to work in a challenging and demanding environment, alongside other energetic professionals
    • Experience working in SQL will be an added advantage
    • Demonstrate an in-depth knowledge of the product range features, technical limitations and business benefits
    • Ability to understand Client business requirements and recommend the appropriate solution whilst being aware of technical constraints
    • Knowledge of HR legislation would be an advantage
    • Excellent communication in oral, written and listening skills
    • Should be fluent in English & Dutch – Written and Oral
    • Awareness of the positioning of the product in the market place
    • High standard of personal, product and technical presentation
    • Demonstrate organizational skills in client visits, product implementation and administration
    • Excellent logical and problem solving skills
    • Ability to work both independently and as a team player with a positive attitude
    • Quick adaptability with an openness to learn and develop
    • Solid customer focus, with the aim of building lasting relationships