Support Consultant DUTCH
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Employer: | Automatic Data Processing (ADP) Romania |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 28.06.2019 |
Remote work: | On-site |
KEY DUTIES/TASKS:
- Undergo Product training, maintain up-to-date knowledge and evolve alongside the HR Solutions
- Communicate with the Principal Consultant / customer contacts to understand in-depth technical aspects of the customer ‘s requirements
- Ensure that the implemented functionality is thoroughly tested and delivered on time
- Provide technically accurate and sustainable resolutions to client reported problems and document these for future reference
- Provide sustainable data models and solutions within the scope of the HR solutions to satisfy the customer requirements
- Function as a liaison between the Principal Consultant and the team through which client requirements flow
- Analyze the effort involved in developing/implementing these solutions and provide estimates
- Work with the build team consisting of Consultants/ Associate Consultants and develop complex bits of functionality
- Develop and maintain excellent relationships based on trust and credibility with all our customers
- Help in continuously improving the support service to maintain a high level of customer satisfaction.
- Work with implementation and product development teams around the globe to identify and report defects
- Maintain and contribute to the Knowledge Base library
- Work closely with the team and support in training and assessing new recruits
- Adhere to ADP standards, policies and methodologies in all areas of business
- Analysis activities in order to define specifications for building effective systems, capable to meet user requirements
- Giving advice to clients to optimize their use of the product
- Adjust set up of the product when requested
- Ability to influence and guide clients to ADP best practice and standard solution adoption
REQUIREMENTS:
- Graduates / Post Graduates in Engineering or Computer Applications is an added advantage
- Multilingual Capability (English + Dutch)
- Proven experience in supporting international customers
- Experience in managing small teams and delivering small and mid-size projects
- Experience working with HR Information Systems / CRM Systems will be a massive advantage
- Ability to work in a challenging and demanding environment, alongside other energetic professionals
- Experience working in SQL will be an added advantage
- Demonstrate an in-depth knowledge of the product range features, technical limitations and business benefits
- Ability to understand Client business requirements and recommend the appropriate solution whilst being aware of technical constraints
- Knowledge of HR legislation would be an advantage
- Excellent communication in oral, written and listening skills
- Should be fluent in English & Dutch – Written and Oral
- Awareness of the positioning of the product in the market place
- High standard of personal, product and technical presentation
- Demonstrate organizational skills in client visits, product implementation and administration
- Excellent logical and problem solving skills
- Ability to work both independently and as a team player with a positive attitude
- Quick adaptability with an openness to learn and develop
- Solid customer focus, with the aim of building lasting relationships
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