Customer support cu limba romana si engleza

Teleperformance,is the global leader in outsourced omnichannel customer experience management, and serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting & analytics, digital integrated business service solutions and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible, and intelligent.

We have 420,000 interaction experts across nearly 87 countries, speaking 265 languages and dialects to better serve our partners and their clients.

Teleperformance Romania is a subsidiary of Teleperformance Group, the world leader in outsourced omnichannel customer experience management, starting its activity in 2004. We operate now with more than 1,700 employees providing quality services to first-line players both on the local market and on the international market (banks, insurance companies, telecommunication operators, gaming, tourism and others).

Since June 2021, Teleperformance Romania is certified as being a Great Place to Work. This distinction reflects the synergy that TP employees have with the company, so this achievement is for everyone in the TPRO TEAM. 

Candidatul ideal
Esti o persoana deschisa, comunicativa, motivata, cu o atitudine pozitiva si dorinta de a invata lucruri noi ?
Alatura-te echipei noastre si ai sansa sa faci parte dintr-o companie multinationala cu un renume extraordinar pe piata de outsourcing !

Cerinte:

experienta de minim 6 luni in domeniul serviciilor de relatii cu clientii/Call Center
cunoştinţe de limba engleza la un nivel mediu​
diploma de bacalaureat
cunoştinţe minime de operare PC
atitudine pozitiva si proactiva, empatie si intelegere
capacitate de ascultare activa si gasirea de solutii adecvate

Responsabilitati:
• Identificarea corecta a solicitarilor clientilor si rezolvarea problemelor semnalate de clienti , conform procedurilor de lucru avand o abordare amabila si profesionala
• Introducerea si procesarea in sistemul integrat folosit de companie a tuturor solicitarilor si solutiilor propuse

Ce iti oferim?

Program de training platit din partea companiei
Program de lucru flexibil ( posibilitatea de a alege programul de lucru in functie de nevoile tale)
Job-uri full-time si part-time
Oferta financiara atractiva( salariu fix motivant plus sisteme de bonusare consistente) si posibilitatea de avansare in cadrul companiei
Un mediu de lucru placut unde vei invata lucruri noi zilnic