Warranty Claims Assessor with German

IFUTURE Romania is a recruitment company part of a multinational organisation Thakral Group from Singapore. We want to be the Solution Partner, positioning as the intermediate between the potential of the labor market and the specialized staff need from our portofolio clients.

The values which drives our activity are: Passion, Responsibility, Flexibility, Creativity.

Our goal is to provide high quality recruitment and consultancy services to interested candidates of the romanian labor market, by making them take the right step forward and match goals with individual plans.

• University Degree; • Fluency in language in German and English;
• Ability to handle client on one-on-one basis, via e-mails and calls;
• Energetic, self-motivated with ability to work both independently and as part of a team;
• Positive attitude, good communication skills, team player;

• On-hold claims processing, warranty claim closing and invoice processing, abnormality check call, abnormal claim audit, parts collection issue follow-up & ap declaration;
• ASC Parts Support: parts issue liaison and support, parts return, parts claim handling;
• Product Return Management: process the exchange/ refund of products;
• Acting as liaise between customer HQ and local service centers/ dealers;
• Audit the warranty documentation against country specific requirements and initiate resolution according to procedures;
• Escalate/ Initiate Credit Notes/ post invoices etc, prior to sending for further actions to relevant client departments;
• Collaborate with the appropriate stakeholders for claim resolution (HQ / Finance / Contact center / Depot);

• Attractive compensation package including: performance based bonus, meal tickets, life & medical insurance; • A career within dynamic growing multinational environment and a fresh and enthusiastic team.