Customer Service Contact

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Employer: VALEO LIGHTING INJECTION
Domain:
  • Acquisitions - Logistics - Supplies
  • Customer Support - Client Service
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • Timisoara
  • Updated at: 19.02.2019

    Requirements:

    • Minimum 3 years experience on a similar position, preferably in the automotive field;

    • Very good command of SAP;

    • Advanced knowledge of Microsoft Office;

    • Advanced level of English (spoken & written);

    • Bachelor’s degree;

    • Problem solving and customer service skills.

     

    Main responsibilities:

    • Recognize and manage all product requirements from the customer by leading the sales plan and the operational plan through the production plan;

    • Ensure from the customer's full requirements (data and quality) that these data will be met;

    • Identify blocking points and plans for quick action in order to solve them;

    • Collect and systematically communicate reliable information to the customer in the event of a delay in delivery;

    • Upon receipt of customer schedules (via SAP) it ensure that customer requirements are integrated into the system and integration errors are treated and resolved. Load closed commands in the system;

    • Follow the complete supply chain (procurement, production and delivery) and locate if necessary, ensure that service levels set by the customer are attained;

    • Monitor the stock level and alert when min / max levels are reached;

    • Manage common operations and common logistical issues with external logistics platforms;

    • Ensure that the correct parameters are applied to each reference (command, Lead-time, transport program), and if necessary, initiate a corrective action plan;

    • Prepare the necessary customs documents for exporters if required;

    • Establish meetings with the customer's representatives on a regular basis (once a year for major customers);

    • Participate in improving work activities through Improvement Proposals (PI).

     

    Benefits:

    • Competitive financial package: salary, meal tickets and gift vouchers, the 13th salary, different bonuses and sport allowance (7card);

    • Private medical insurance;

    • Training opportunities and career development plan;

    • Internal and international mobility;

    • Foreign languages’ courses paid by the company, according to the needs of the job;

    • Extra vacation days according to the work experience;

    • Canteen in the location and meal discounts;

    • Bookster - virtual modern library access in our location;

    • Free transportation from and to Timisoara.