Customer Service Contact

Requirements:

• Minimum 3 years experience on a similar position, preferably in the automotive field;

• Very good command of SAP;

• Advanced knowledge of Microsoft Office;

• Advanced level of English (spoken & written);

• Bachelor’s degree;

• Problem solving and customer service skills.

Main responsibilities:

• Recognize and manage all product requirements from the customer by leading the sales plan and the operational plan through the production plan;

• Ensure from the customer's full requirements (data and quality) that these data will be met;

• Identify blocking points and plans for quick action in order to solve them;

• Collect and systematically communicate reliable information to the customer in the event of a delay in delivery;

• Upon receipt of customer schedules (via SAP) it ensure that customer requirements are integrated into the system and integration errors are treated and resolved. Load closed commands in the system;

• Follow the complete supply chain (procurement, production and delivery) and locate if necessary, ensure that service levels set by the customer are attained;

• Monitor the stock level and alert when min / max levels are reached;

• Manage common operations and common logistical issues with external logistics platforms;

• Ensure that the correct parameters are applied to each reference (command, Lead-time, transport program), and if necessary, initiate a corrective action plan;

• Prepare the necessary customs documents for exporters if required;

• Establish meetings with the customer's representatives on a regular basis (once a year for major customers);

• Participate in improving work activities through Improvement Proposals (PI).

Benefits:

• Competitive financial package: salary, meal tickets and gift vouchers, the 13th salary, different bonuses and sport allowance (7card);

• Private medical insurance;

• Training opportunities and career development plan;

• Internal and international mobility;

• Foreign languages’ courses paid by the company, according to the needs of the job;

• Extra vacation days according to the work experience;

• Canteen in the location and meal discounts;

• Bookster - virtual modern library access in our location;

• Free transportation from and to Timisoara.