IT Support engineer

About Luxoft
Luxoft, a DXC Technology Company (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Acquired by U.S. company DXC Technology in 2019, Luxoft is a global operation in 44 cities and 23 countries with an international, agile workforce of nearly 18,000 people. It combines a unique blend of engineering excellence and deep industry expertise, helping over 425 global clients innovate in the areas of automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications. DXC Technology is a leading Fortune 500 IT services company which helps global companies run their mission critical systems. Together, DXC and Luxoft offer a differentiated customer-value proposition for digital transformation by combining Luxoft’s front-end digital capabilities with DXC’s expertise in IT modernization and integration. Follow our profile for regular updates and insights into technology and business needs.
​​​​​​​Luxoft Romania has been established since 2001. We currently have approximately 2500 employees working from different locations in the country.

• Skilled in hardware, software and operating systems environment
• Strong mentoring/Coaching skills
• Knowledge of appropriate networks, products and protocols
• Troubleshooting skills
• Customer service skill
• English fluency.
• Experience: 2+ Years.

Nice-to-Have Skills: MAC and Linux OS knowledge.

• Full understanding of ticketing systems and ability to log/update/close tickets, prioritize issues and balance workloads bringing customer tickets to full resolution
• Identify incorrect process flows within the tracking system and influence change as • • • Serve as a front-line interface to users
• Possess full understanding of installing, troubleshooting, configuring, and repairing • • • Desktops, laptops and printers
• Possess knowledge on OS installation, configuration and MS office suite
• Possess basic knowledge on VC setup and troubleshooting
• Possess basic knowledge on exchange ActiveSync and configuration of emails on iPhone and Android
• Recommend hardware and software solutions to the customer and the business unit
• Able to diagnose problems and fully support (install, troubleshoot, configure and repair) a variety of internal and third party applications for client workstations and servers in both the desktop and lab environments
• Possess a full understanding of protocols (TCP/IP and subnetting), VPN, and basic commands from the command prompt (ipconfig, tracert, etc.)
• Implement and install Voice/Telecom systems, voice messaging system and deploy new phone and voice mail extensions
• Possess a full understanding of and use commands to configure, move, add, and change telephone extensions within the same building
• Communicate highly technical information to both technical and nontechnical employees
• Provide outstanding customer service and world class support in a large, fast paced, high pressure, corporate environment. May be asked to conduct training to other technicians or nontechnical employees
• Assists in identifying and documenting process/procedure changes and/or entering technical solutions in the internal knowledge base
• Assists in coordinating with vendors for resolution of user's issue
• Responsibilities may include: - Manage all local IT Equipment in ITAM (Asset Management) and the global AM database