Service desk technician with German & English
HEPLINE Romania is present in Timisoara since 2013 and received in 2019 the 1st prize for High Tech companies on the local market.
Our main activities:
Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Selesforce, Cegid and for client specific applications
IT Service Desk (40%) : Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365
BPO (20%): Externalization of business processes, back office activities within our specialization
Join and grow with HELPLINE!
Choose a job that makes sense among our current opportunities.
Spoken languages: high level of German and English.
Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit.
Availability to work in day shifts
Schedule: Monday to Friday, day shifts
Support languages: German and English
- Provide first line IT technical support (windows, office) with accurate and creative solutions to customer problems
- Research, resolve, and respond to general issues (office, windows, outlook, internet...) received via telephone calls and e-mails from different kinds of customers
- Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction
- Demonstrate excellent customer service at all times
What we offer:
Central building offices with excellent view on the city, top facilities and equipment
Meal tickets and gift vouchers
Regina Maria medical package
Extra vacation days
Massage at the office day
Fruits on the house
What about choosing much more than a job ?